Technical Support Manager

About Blooio:

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.

Blooio is an Apple-accredited Messaging Service Provider for Apple Messages for Business and an AI-native messaging and commerce platform. Brands use Blooio to meet their customers inside Messages on iPhone, with AI agents that answer questions, book appointments, take orders, and accept Apple Pay. We are a small, profitable, venture-backed team based in Los Angeles. We work in person or hybrid in San Diego and the Bay Area, with remote considered for the right person, and field roles in San Francisco and New York.

Your Role:

You will own every brand's path from signature to live, then own the relationship so it grows. You will run onboarding for mid-sized brands and migrating small-business cohorts, manage the brand-approval process with our platform partner, maintain the use-case templates that make approvals fast, run quarterly reviews and expansions for live accounts, and be the voice of the customer in product planning.

Qualifications:

You bring: four or more years in implementation, onboarding, customer success, or account management at a B2B software or messaging company, owning a book of 50 or more accounts; experience running a program with an external approver or platform partner; rigor about checklists, status boards, and cycle-time metrics; and fast, clear writing.

New York preferred. xhyhwjd 110K–130K base plus variable and equity.