Field Service Technician I

Field Service Technician I Company: B. BRAUN MEDICAL (US) INC Job Posting Location: Washington, District of Columbia, United States Functional Area: Field Service Working Model: Remote Days of Work: Wednesday, Tuesday, Thursday, Friday, Monday Shift: 5X8 Relocation Available: No Requisition ID: 11369 Position Summary Field Service Technicians are vital resources responsible for cleaning, refurbishing, sharpening, and repairing precision surgical instruments. Field Service Technicians I work in collaboration with Field Service Technicians II and senior technicians under moderate supervision. Responsibilities Repair surgical instruments with guidance of Field Service Technicians II and senior technicians. Build and maintain a positive relationship with the customer. Manage customers to meet or exceed expectations. Partner with sales team(s) to grow business in assigned territory. Accurate and timely repairs of precision surgical instruments. Manage all on-site repairs, maintenance, and testing of assigned instruments and equipment. Diagnose errors or technical problems and determine proper solutions; require strong problem-solving skills. Produce timely daily work orders. Update customer reports as needed. Cooperate with sales and technical teams to share information across the organization. Comprehend customer requirements and make appropriate recommendations. Perform regular maintenance and cleaning of work area and company equipment. Comply with applicable ISO and FDA regulations as stated in the quality manual. Embodiment of the company’s vision, mission and values. Other duties may be assigned. Expertise: Knowledge & Skills Language: Ability to read, interpret, and write documents such as safety rules, operating and maintenance instructions, procedure manuals, routine reports and correspondence. Ability to speak effectively before groups of customers or employees. Mathematical: Ability to add, subtract, multiply, divide in all units of measure; compute rate, ratio, percent; draw and interpret bar graphs. Reasoning: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; handle problems involving several concrete variables in standardized situations. Qualifications High school diploma required. Experience with machining or handling delicate metal instruments desirable. Clear communication with customers, colleagues, and management required. Technical degree desirable. Occasional overtime and shift changes required to suit customer needs. Computer knowledge required. While performing the duties of this job, the employee is regularly required to sit and talk or hear, frequently to use hands to handle or feel and reach with hands and arms, occasionally to stand and walk, and must occasionally lift and/or move up to 50 pounds. Physical Demands The employee must occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. Equal Opportunity Employer We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal. #J-18808-Ljbffr B. Braun Melsungen AG