Vice President of Customer Success & Services
Confidential
Vice President of Customer Success & Services
About the Company
Global leader in live production technology delivering innovative solutions for broadcasters and media companies.
Industry
Information Technology and Services
Type
Privately Held
About the Role
The Company is seeking a VP of Customer Success and Services for the North American region. This executive leadership role is pivotal in leading and scaling the regional post-sales organization, with a focus on bringing together customer success, professional services, and customer support under a unified strategy. The successful candidate will be responsible for building and leading the North American customer success function, establishing and growing the professional services organization, and leading the regional customer support team to ensure exceptional customer outcomes and operational excellence. Key responsibilities also include developing scalable operating models, driving customer adoption, and fostering a collaborative, customer-focused culture. The ideal candidate for the VP of Customer Success and Services role at the company will have a strong background in customer-facing technology leadership, with a proven track record in building and scaling post-sales teams within a B2B technology environment. Extensive leadership experience across customer success, professional services, and/or customer support is essential, as is a strategic mindset and a hands-on approach to execution. The role requires outstanding communication, and stakeholder management skills, and a deep understanding of how post-sales excellence contributes to customer retention and business growth. Experience in the broadcast, media technology, streaming, or video delivery sectors is highly advantageous, along with familiarity with relevant platforms. The role offers a unique opportunity to influence the future of customer success and services in a fast-growing region and to make a significant impact within an innovative technology business.
Functions
- Account Management/Optimization
- ...Technology at a moment when service design, systems thinking, and... ...them.As a Service Design Vice President in Corporate Technology, supporting... ...prototypes to illustrate customer journeys, with an iterative... ...are directly linked to our success. We are an equal opportunity...Suggested
$163.4k - $322.1k
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- ...Job Description Job Description Vice President of Clinical Services Requirements Knowledge and skills at a level normally acquired through the... ...driven not by the bottom line, but by helping its customers. ~ Equal Employment Opportunity (EEO). Vice President...
MARYHAVEN,INC
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- ...Description Champion cutting-edge service design to shape customer experiences and influence strategic... ...design. As a Service Design Vice President in Consumer and Community Banking,... ...future work phases. Measuring success: Experience in creating, monitoring...Work experience placement
JPMorgan Chase & Co.
Delaware, OH8 days ago
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