Customer Success Specialist

Eventeny was founded on the belief that managing large-scale events with hundreds of exhibitors, vendors, sponsors, and volunteers should not be stressful and burdensome. Our mission is to remove event organizers from being the 5th most stressful job in the world. That's why we built Eventeny and continue to work every day on the biggest problems in the event industry. We don't just dream it, we build it. Today, Eventeny serves more than 25,000 large festivals and conventions worldwide. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We don’t think we should have to advertise that we’re LGBTQIA+, neurodivergent, and disability friendly, or that we put our employees mental and physical health before everything else, but we do, because it’s not the norm for most companies (yet!). We’re a diverse, inclusive, and welcoming team of individuals who thrive in a fast-paced and ever-changing environment. Our team works closely together to brainstorm and improve our processes and the customer experience every single day. We prioritize our work based on what's best for our customers, not what’s going to make us the most money. If you share our values and our enthusiasm for events, you will find a home at Eventeny. Eventeny is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Eventeny considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Eventeny is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at View email address on click.appcast.io . Overview As a key member of the Eventeny Customer Success team, the Customer Success Specialist plays an essential role in delivering exceptional service to our community of organizers, vendors, and partners. You will support customers across the Eventeny ecosystem, help them navigate the platform, and build strong, ongoing relationships that contribute to successful events. This is a full-time, salaried position. The Customer Support Specialist works Monday–Friday 11am–6pm EST , with occasional evening or weekend availability to assist Event Organizers during live events. Here’s what you’ll do Maintain a positive, empathetic, and professional attitude in every customer interaction. Communicate with customers across multiple channels—including email, phone, virtual meetings, and community forums— with clarity, patience, and professionalism. Develop deep expertise in the Eventeny platform and stay up to date on new features, workflows, and best practices. Translate product knowledge into clear guidance, offering creative and effective solutions to complex customer challenges. Meet established SLA standards for first response time and ensure timely issue resolution within defined service‑level expectations. Accurately document customer interactions, issues, feedback, and resolutions to support internal visibility and continuous improvement. Create and share educational resources—such as help articles, webinars, videos, and community posts—to empower customers and reduce support volume. Identify recurring issues, customer pain points, product gaps, and relay insights to internal teams to inform product and process enhancements. Serve as a liaison between customers and internal teams, advocating for customer needs and ensuring a seamless experience. Provide excellent conversational support that prioritizes customer satisfaction, clarity, and efficiency. Collaborate closely with the Hardware Operations and Technical Support teams to troubleshoot issues and ensure smooth event execution. Through cross‑training, serve as a backup to specialty areas including Onboarding, Enterprise Support, or Hardware Operations Support. Here’s what we are looking for Strong empathy and compassion when supporting customers, especially during challenging situations. Excellent verbal and written communication skills with the ability to explain complex concepts clearly. Superior interpersonal skills and the ability to engage confidently with customer contacts at all levels. Ability to quickly identify challenges, analyze root causes, and brainstorm effective solutions. Strong critical‑thinking skills for resolving customer issues and de‑escalating difficult conversations. Proficiency with G‑Suite tools, including Gmail, Google Sheets, and Google Docs. Familiarity with HubSpot, Zendesk, and Slack (or similar CRM and support platforms). Benefits of Working for Us Unlimited Paid Time Off – yes, really! Fully remote. Vision and dental insurance. Group Life Insurance. Quarterly employee bonuses. Yearly company retreat. Company provided laptop and general office supplies. Compensation This is a full‑time position with a base salary range of $55,000 - $65,000 with benefits and bi‑annual bonuses. The final offer will be determined by multiple factors including candidate experience and expertise. This is a fully remote position. The pay range for this role is: 55,000 - 65,000 USD per year (Remote (United States)) #J-18808-Ljbffr Eventeny