Guest Services Associate

Job Description

Job Description

Salary: $17.00 per hour

The Guest Services Department is often considered our 'Directors of First Impressions'. Typically, our GSAs are the first members of the Quinns team that our guests encounter so we require exceptional customer service and communication skills. Whether answering phones, responding to guest and internal team member inquiries face to face, or documenting notes and requests in the computer, the ability to work in a fast paced environment with continual interruptions is a must.

Our mission is pretty simple HAPPINESS! We strive to provide our guests a relaxing, recreational, rejuvenating experience in an enjoyable rustic Montanan atmosphere. As a GSA, you are front and center in helping us accomplish the mission.

The schedule is Wednesday - Saturday - approximately 4-10's.

Tasks associated with this position include but are not limited to:

• Answering phones to make and confirm reservations, make and take dinner reservations, and answer inquiries pertaining to resort services and area information.
• Regularly use email to communicate with other departments and Guests.
• Transmit, receive, and deliver messages.
• Assisting guests in person as they check-in and check-out of the resort, purchase items from the store, make reservations, and inquire about various services and area information.
• Respond to and follow up on Guest requests.
• Keep accurate records of room availability and guest accounts at the resort.
• Take payments and ring up sale of items in POS. Count, post to maintain, and close our cash drawers.
• Provide office services to guests as needed (copying, faxing, assisting with wifi, etc.)
• Print and maintain daily reports for check in, check out, occupancy numbers and in house guest list, Run mandatory reports and audits.
• Document notes in Guest Folios or confirmations as needed.
• Prepare group and/or tour group check-in materials.
• Prepare, obtain payment for, and mail gift cards.
• Various office tasks such as preparing, obtaining payment for, and mailing gift cards; keep guest-related copies of handout material supplied and readily available; prepare and mail information packets; stock department with appropriate supplies and office essentials; complete daily checklist as required.
• Maintain clean front office area, desk, and gift shop. Dust, organize, stock and inventory items for ordering.
• Check out keys, radios and tills to other department employees.

Required Skills/Abilities:

• Strong computer skills with the willingness and ability to work in multiple programs simultaneously.
• Ability to effectively use a keyboard, including 10 key.
• Advanced Microsoft Office and Outlook experience.
• Exceptional communication skills including the ability to actively listen and verbally communicate in a professional manner.
• Ability to effectively deal with demanding or upset Guests.
• Ability to maintain confidentiality.
• Great time management skills.
• Cash handling/credit card experience.

Experience:

• Prefer past front office or hotel registration experience.

Physical Requirements:

• Prolonged periods of standing and walking
• Long period of time looking at a computer screen.
• Ability to lift 15 25 lbs unassisted

Schedule:

• Currently working a 4-10 schedule, this may change in the future
• Weekends and evenings are required

Salary:

• $17.00 per hour starting PLUS great benefits, wage review at 6 months.
• Position qualifies for full benefits including group health insurance, 401(k), Aflac, voluntary dental & vision, holiday pay, soaking benefits, employee meal benefit, and more!

Benefits:

• PTO
• Group Health Insurance
• 401(k) Retirement with company match
• Holiday Pay
• Aflac
• Dental & Vision
• FREE soaking for employee and a guest
• FREE lodging benefits
• Meal benefits
• Rewards & Recognition
• Employee Referral Program
• Discount pricing in the gift shop and coffee shop
• ...and MORE

To apply for this position, we want to hear a lot about you! Please attach a current resume.