Business Analyst II

Boca Raton, FL Alpharetta, GA Full time

R117129

About The Role: The Business Analyst will partner with Business Units to support technology projects that deliver business value and align with organizational objectives. The role is responsible for gathering and analyzing requirements, documenting current and future state processes, identifying improvement opportunities, and supporting solution delivery. Experience working with Salesforce CRM is required, including requirements gathering, process analysis, testing, and supporting system enhancements. Requirements: 1+ years of Business Analyst experience within an IT environment. Bachelor's degree in a relevant discipline or equivalent experience. Experience working with Salesforce CRM. Experience working in Agile environments using Scrum, Kanban, or similar methodologies. Strong stakeholder management, communication, and facilitation skills. Experience documenting business and functional requirements. Preferred Qualifications ISEB Business Analyst certification (or equivalent). Experience supporting Salesforce implementations or enhancement projects. must demonstrate hands-on experience working with Salesforce CRM, including requirements gathering, business process analysis, testing, and stakeholder engagement. Responsibilities: Gather, analyze, and document business and functional requirements. Facilitate stakeholder workshops, interviews, and requirements elicitation sessions. Create user stories, acceptance criteria, process maps, and business documentation. Document and analyze current ("as-is") and future ("to-be") business processes. Identify process improvements, business gaps, and solution opportunities. Support Salesforce-related projects, enhancements, testing, and user acceptance activities. Collaborate with business stakeholders, developers, and technical teams throughout the project lifecycle. Support solution evaluation, testing, and implementation activities. Key Skills & Competencies: Requirements Gathering & Analysis Salesforce CRM Agile Delivery (Scrum/Kanban) Business Process Mapping User Stories & Acceptance Criteria Stakeholder Management Workshop Facilitation Data Analysis & Data Flow Mapping UAT & Test Support Process Improvement SDLC Knowledge Strong Communication & Documentation Skills Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits Health Savings, Health Care, Dependent Care and Commuter Spending Accounts In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here ( to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact View phone number on click.appcast.io. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate. RELX