Sr Director - Operations

Overview

POSITION SUMMARY: The Sr Director – Operations is responsible for managing the hands‑on operational aspects within the assigned platform. This position provides the leadership, management, and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively staff and grow the organization and ensure financial strength and efficient operations. The Sr Director – Operations will interface extensively with clinical operations leaders and clinical site leaders, our executive leadership, physicians, and various external hospital and ASC leaders. This role will leverage clinical staffing data, data insights, and scheduling expertise to drive resource optimization and operational efficiencies. This includes participating in regional strategic planning, evaluating workforce needs with financial implications, capturing best practices, and developing standards for clinical applications in collaboration with IT. The Sr Director – Operations will lead the execution of strategic initiatives related to scheduling, staffing, resource planning, fostering change management, and win‑win solutions for USAP and physician partners. This position will partner with CGB leadership, local finance, applicable MSO leaders, and corporate partners within the scheduling and analytics organizations to develop and implement best practices in scheduling, staffing, and resource planning.

Job Highlights

ESSENTIAL DUTIES AND RESPONSIBILITIES: (The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation)

• Provides leadership and management to a growing physician practice management organization.
• Interacts and collaborates with clinical leadership of the platform.
• Oversees, directs, and collaborates for developing a strategic plan and execution necessary to surpass revenue, profitability, cash flow, business goals, and objectives throughout the company’s operations.
• Responsible for effectiveness of internal and external workforce planning processes for the platform.
• Oversees development of timely, accurate, and complete reports on operating conditions of the company for both internal and external audiences.
• Oversees management teams for information technology/systems related to operational processes, facility relationship management, clinician documentation, and scheduling.
• Leads development, communication, and implementation of growth strategies and processes to support the platform’s strategies.
• Develops and maintains infrastructure of operating systems, processes, and personnel designed to accommodate organizational growth.
• Helps foster a success‑oriented, accountable company culture.
• Responsible for evaluating, implementing, enhancing, and expanding new practice management systems to meet the workforce planning goals.
• Develops and maintains full understanding of financial reporting and the operation of assigned divisions, including presentations and communications with physicians.
• Develops and maintains full understanding of hospital and ASC‑based anesthesia department operations.
• Collaborates with finance and CGB leadership to create applicable board presentations, monthly meeting agendas, and other materials needed.
• Represents the organization with customers, shareholders, and business partners.

Qualifications

KNOWLEDGE/SKILLS/ABILITIES (KSAs):

• Bachelor's degree required.
• Master’s degree in business or healthcare administration preferred.
• Healthcare administration experience in an integrated hospital delivery system, large medical group of $50+ million revenues, or joint venture is strongly preferred.
• Minimum of 5 years’ experience working with data analytics, schedule forecasting, or workforce planning.
• Strong project management and change leadership experience.
• Extremely strong communication skills.
• Self‑motivated with the ability to work without direct supervision.
• Minimum of 5 years’ experience managing teams is preferred.
• Excellent customer service skills.
• Exceptional interpersonal skills necessary to work cooperatively with physicians, all staff members, and external customers. Must have a pleasant disposition and high tolerance level for diverse personalities.
• Strong leadership, management, and organizational skills.
• Strong personal computer skills including mastery of Microsoft Office products and data base programs.
• Ability to oversee multiple projects, accustomed to tight deadlines while maintaining excellent attention to detail.
• Excellent verbal and written communication skills; comfortable with presentations to senior management, boards, community groups, physicians, and staff.
• Ability to integrate and harmonize diversified functions.
• Ability to understand, influence, and serve others are important attributes of this position.
• Must be able to select, develop, motivate people, and create a positive work environment.
• Excellent judgment and high‑level decision‑making skills; ability to resolve problems quickly and effectively.

*The physical demands described here are representative of those that may need to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasional Standing
• Occasional Walking
• Frequent Sitting
• Frequent hand, finger movement
• Use office equipment (in office or remote)
• Communicate verbally and in writing