Studio Manager

Reports to: Studio Director Locations: Physique 57 Soho and Physique 57 NoMad Key Responsibilities Manage the front desk Concierge Team Hire and onboard new Concierges Provide real time coaching and feedback Support team culture and morale Organize team meetings and bonding events Partner with the Studio Director on employee development and corrective action Create team schedules and ensure proper coverage aligned with class schedules Maintain a comprehensive understanding of the local fitness landscape Fill in KPI trackers weekly and monthly and speak confidently to results Partner with the Studio Director to implement sales strategy based on KPIs Execute monthly campaigns and maintain learnings documentation Own the in studio sales process with a focus on the first 8 classes and member conversion Manage sales and target lists in alignment with KPI strategy Disseminate sales information and priorities to the Concierge Team Client Experience Deliver an exceptional client experience in line with Physique 57 hospitality standards Lead by example in hospitality and professionalism Mentor and develop team members Cultivate meaningful and lasting client relationships CRM & Communication Manage and QA daily client communications from the front desk team Ensure the studio is achieving sales goals Participate in SMS and email communication with clients Coach team members on communication style and client resolution Suggest improvements to communication flows and automations Studio Presence & Scheduling Maintain a consistent in studio presence across Soho and NoMad locations Work approximately 25 to 30 hours per week between both studios Support studio operations through assigned Concierge shifts Maintain flexibility for mornings, evenings, weekends, and occasional holidays Step in during peak periods, staffing gaps, and elevated business needs Lead by example through active participation in daily operations Partner with the Studio Director to ensure operational coverage and staffing support Compensation Target base salary: $22/hour plus bonus tied to studio revenue growth, membership conversion, retention, utilization, and client reactivation. Qualifications 2+ years of experience in fitness, hospitality, wellness, retail, or other customer facing management environments preferred Previous experience managing hourly teams and employee schedules required Strong communication skills with the ability to lead with warmth, professionalism, and accountability Comfortable working in a KPI driven sales and service environment Passion for hospitality, client experience, wellness, and team culture Highly organized with strong attention to detail and follow through Ability to multitask and problem solve in a fast paced environment Comfortable giving direct feedback, coaching team members, and managing performance expectations Experience with CRM systems, SMS communication platforms, and client management tools preferred Flexible schedule with availability for mornings, evenings, weekends, and occasional holidays Must be able to work across both Soho and NoMad studio locations What We’re Looking For A strong leader who leads by example Someone who is proactive rather than reactive A relationship builder who creates trust with both clients and team members A polished communicator with strong emotional intelligence Someone who thrives in a collaborative, entrepreneurial environment A hospitality driven professional who notices the small details that elevate the client experience A team player who is excited to grow within a fast moving and evolving business #J-18808-Ljbffr Physique 57