Veterinary Receptionist

Veterinary ReceptionistLike all team members, the Receptionist plays a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients, and clients. Receptionists must possess strong organizational skills, excellent telephone and in-person communication skills, and the ability to remain calm under pressure. Receptionists must have compassion for animals and their owners and understand the stress that patients and clients endure. The position requires patience and a pleasant disposition, with attention to detail.Job Type: Full-time and Part-time shifts availableCompensation: $16.00 - $17.00 per hourSchedule: 10 hour shift, Monday-Friday. 1-2 Saturdays per monthMust be willing to work a flexible schedule during weekdays and two Saturdays per month as needed. We are open from 8:00 am to 6:30 pm Monday – Friday, and Saturday 8:00am – 2:30 pm. Closed on Sundays.Benefits may include:401K with matchingHealth Insurance (+ vision/dental)Dental InsuranceVision InsurancePaid Time Off, including holidaysEmployee DiscountsEmployee Assistance ProgramUniform reimbursementJob Description:Greet clients with a smileAnswer phone calls and screen for needs, respond to client inquiries.Schedule, confirm, and manage appointmentsHandles text and email communicationsMaintain a clean and welcoming front desk and lobby areaDocuments and maintains client informationProcess paymentsAssist with basic administrative tasks and daily organizationParticipate in the training of new staff members and general team communicationQualifications:High school diploma is a requirement.Must have at least 1 year of prior experience in customer service or similar roleMust have excellent written and verbal communication skills.Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.Must have exceptional telephone and computer skills.Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change. All Creatures Animal Clinic Ltd