Vehicle Upgrade Sales Specialist - QAM

Quality Assurance Manager

At Haselwood, your growth is our business. As one of our Quality Assurance Managers, you'll step into a fast-paced, people-centered environment where every day brings new opportunities to connect, serve, and build your career. The QAM plays a pivotal role in the customer experience with the Vehicle Upgrade Program, where we bridge the gap between Service and Sales and become advocates for our clients. With vehicle upgrade information, value education, and genuine care, Quality Assurance Managers can contribute up to 20%25% of the dealership's monthly sales. As a Quality Assurance Manager, you'll welcome Service Clients, help them understand their vehicle's current market value and introduce an upgrade package that align with their needs. You'll empower customers to make confident decisions by connecting them with Product Knowledge Specialists and Sales Managers, ensuring a smooth, respectful, and transparent process from start to finish. Successful Quality Assurance Managers have enthusiasm, professionalism, and a customer-focused approach that shapes a client's experience at our dealership. This position can be an open door to exceptional earning potential and long-term advancement.

Responsibilities:

• Review the daily service schedule to identify clients who qualify for upgrade opportunities.
• Greet all Service Clients and provide accurate trade-in values, incentives, and upgrade program details.
• Build rapport and create a positive, pressure-free customer experience.
• Connect interested clients with Sales Managers and Product Knowledge Specialists.
• Maintain confidentiality, professionalism, and clear communication at all times.
• Consistently support a respectful, team-oriented environment across departments.

Requirements:

• Minimum 1 year of retail sales or related customer-facing experience
• Intermediate computer skills, including proficiency with MS Office and web-based tools.
• Strong interpersonal, verbal, and written communication skills.
• Ability to learn new processes and adapt in a fast-paced environment.

What We Offer:

Schedule: Full-time, consistent schedule: MondayFriday or TuesdaySaturday, 7:30 AM 4:00 PM

Compensation & Growth: Competitive pay: $19$24 per hour (performance-based) plus monthly Bonus plan. Weekly pay 401(k) with employer match 50% of the first 5% you contribute Continuous Learning and Growth Opportunities

Health & Wellness: Medical, Dental, Vision & Life Insurance starting the first of the month upon hire! Employee Wellness Program Employee Assistance Program (confidential resources for you and your household)

Time Off & Benefits: Paid vacation after 90 days of employment General Population Vacation Accrual: 90 days = 24 hours 1 Year = 48 hours 2 Years = 88 hours 3 Years = 96 hours 5 Years = 136 hours 10+ Years = 160 hours Note: Accrual earned at 90 days must be used prior to 1 year anniversary as it does not carry over. Sick leave accrued at 1 hour per 40 hours worked Paid training and ongoing skill development Employee Vehicle Purchase Program Employee Referral Bonuses

Pre-Employment Requirements: Successful candidates will undergo background, drug, and driving record checks.