Shift Leader - Ice Cream and Candy Shop

Job Description

Job Description

Pecan Jacks is a leader in customer service, ice cream and candy sales as well as production of our sweets. We are located in Panama City Beach Florida. We are hiring a talented Specialty Food/Retail Shift Leader to join our growing team. If you're a passionate self-starter with high-volume leadership experience that strives for excellence in quality, customer service, and loves sweets, this position is for you!

Job Summary

Shift Leaders are required to perform all the duties performed by Team Members, with additional responsibility for directing the daily operations of a Pecan Jacks store in the absence of the Team Manager. Ensuring compliance with company standards in all areas of operation including delivery of a Pecan Jacks guest sampling experience, all product maintenance, store cleanliness and readiness, team leadership, shift lists and other duties as required or assigned.

Responsibilities

• Ensuring everyone accurately clocks in and out

• Display a “Customers are always First” mentality and ensure staff does the same.

• Ensure all staff greet customers with “Welcome to Pecan Jacks”

• Possess knowledge of all products and company history and share this with staff as needed.

• Ensure everyone provides customers with a Pecan Jacks experience of sampling & product knowledge

• Encourage all staff to sample and sell our products as part of our company mission.

• Answer staff and customer questions & make sales suggestions.

• Ensure phone is answered appropriately by staff and assist staff and customer as needed.

• Communicate with staff & customers about specials, web site ordering, other locations.

• Move with a sense of urgency during times of high volume, setting example for staff.

• General cleaning: dust, sweep, mop, wash windows, take out trash, clean patio.

• Lead team to assure & support other employees in completing their tasks in a correct & timely manner.

• Motivates and coaches Team Members and assists in the training of new Team Members.

• Ensure proper sanitation/health department regulations for food handling are followed by all.

• Oversee and assist with proper supplies and cleanliness for candy areas and ice cream stations.

• Scoop & serve ice cream, assuring proper serving weight is maintained by staff.

• Complete required Ice Cream maintenance and dipping cabinet cleanliness with help of staff.

• Ensure timely completion of check lists to achieve operational excellence in the store.

• Responsible for operations of cash register and accurate closing deposit and nightly tip drop.

• Ensure register drawer has adequate change & bills. Buy change from backup safe as needed.

• Responsible for end of day tips and follow procedure to record and drop in safe.

• Make necessary Menu Board changes when needed.

• Ensure FIFO method (First In First Out) is utilized when stocking occurs.

• Prepare and makes waffle cones as needed, ensure quality standards are met.

• Ensure timely completion of additional duties as assigned by manager.

Experience Required

• 1 year experience in specialty food and employee leadership

Apply online

Pecan Jacks is a growing gourmet ice cream and artisan candy brand based in Santa Rosa Beach, Florida. Known for handcrafted products and exceptional guest experiences, we’re expanding into multiple markets and building a strong, supportive team to grow with us. Our company values quality, hospitality, cleanliness, and a positive, high-energy workplace. As new stores open, so do opportunities for long-term career advancement.

Company Description

Pecan Jacks is a growing gourmet ice cream and artisan candy brand based in Santa Rosa Beach, Florida. Known for handcrafted products and exceptional guest experiences, we’re expanding into multiple markets and building a strong, supportive team to grow with us. Our company values quality, hospitality, cleanliness, and a positive, high-energy workplace. As new stores open, so do opportunities for long-term career advancement.