Medical Records Team Lead

Medical Records Team Lead

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation's leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—including IVF Florida—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we're just getting started.

Opportunity Overview

We have an immediate opening for a Medical Records Team Lead to join our team at IVF Florida in Margate, Florida. Schedule: Monday through Friday, from 9:00 AM to 5:30 PM

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You'll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you'll be surrounded by a team committed to shared success.

In this role, the Medical Records Team Lead will:

• Oversee assigned staff within a designated area of the Department's operations
• Work with the Office Manager and/or designee to develop procedures and processes to appropriately manage and maintain patient medical records
• Help to plan and organize the responsibilities of assigned staff to increase efficiency and best utilize the staffs' skills and abilities
• Help to set goals for assigned staff and motivate staff to accomplish the goals
• Organize contents of patient records in accordance with specified chart order to facilitate clinical data retrieval, both manual and electronic
• Manage the on-site and off-site medical records storage to ensure that patient medical records are well organized for ready retrieval
• Implement, import, and manage all scanned chart documents from multiple offices; continue to solve system problems and difficulties for satellite office personnel
• Help to maintain the master list of medical records to ensure that the current location of each patient medical record is known for easy access and retrieval
• Demonstrate an understanding of medical record completeness for the continuation of patient care
• Maintain an in-depth knowledge of principles, practices, standards and techniques, and demonstrate knowledge in accordance with Practice policies and procedures within pertinent laws and regulations in the following areas: chart processing, electronic systems, chart filing, department quality measures, release of information, and access to records for continuing care
• Review requests for the release of medical records to ensure the request is appropriately completed and signed; when necessary, contacts patient or staff member to resolve issues
• Ensure that requests for patient billing information are brought to the attention of the appropriate Financial Services staff member; obtain patient billing records prior to releasing medical records for scanning to ensure a complete package of medical and financial records
• Review and prepare patient medical records and compare against the medical records request to ensure that all requested records are available for scanning
• Communicate on a regular basis to ensure seamless operations and services
• File, purge and manage patient charts
• Perform confidential administrative functions including developing and typing written correspondence; respond to routine external correspondence
• Ensure adequate staffing and that assigned staff are present and working
• Assist Supervisor in the training and orientation of new staff; train existing staff on new or revised program policies and procedures
• Under the direction of the Supervisor/Manager, conduct individual supervision/counseling sessions for assigned staff and completes all necessary documentation
• Write and administer performance appraisal evaluations under the supervision of the Supervisor
• Work with assigned staff to correct performance problems using established systems
• Perform other related duties as required

What You'll Bring

We're looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

• High School diploma required; Associates or Bachelors degree preferred
• Two years of supervisory experience preferred
• Demonstrated leadership skills
• Excellent interpersonal skills, and the ability to form professional relationships with multi-cultural patients and their families, physicians, subordinate staff, and other supervisors
• Ability to communicate accurately and concisely
• Willing and able to manage conflict
• Ability to work well independently, and demonstrate good judgment along with the ability to function as a member of a multi-disciplinary healthcare team
• Well organized, ability to plan, supervise and motivate staff
• Knowledge of clinical operations, program operations, computer software, and equipment

More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.