Student Services Specialist II

Position Title:Student Services Specialist II

Job Group:Professional & Scientific

Required Minimum Qualifications:Bachelor’s degree and 2 years of related experience

Job Description:

The College of Engineering Recruitment and Student Services Office at Iowa State University is seeking a Student Services Specialist II to lead and coordinate undergraduate recruitment efforts for prospective Cyclone Engineers. This dynamic, student-facing role is focused on engaging future students and their families as they explore engineering pathways and discover opportunities within the College of Engineering.

In this role, you will coordinate recruitment events, campus visits, and outreach programs while serving as a key point of contact for prospective students. You will deliver presentations, facilitate one-on-one conversations, and use CRM tools to manage communications and engagement efforts. The position also includes advising the Engineering Ambassador & Mentor program (TEAM), supervising student ambassadors, and supporting high-impact recruitment initiatives such as campus tours, college fairs, and high school visits. Some travel is required, offering the opportunity to connect with students locally, regionally, and nationally while helping inspire the next generation of engineers.

Preferred Qualifications:

• Master’s degree in higher education or a related field

• Experience in higher education admissions or undergraduate student recruitment

• Experience building and maintaining relationships with prospective students, families, and educational partners

• Experience delivering engaging presentations and communicating effectively to large audiences

• Experience advising and mentoring students individually in both in-person and virtual settings

• Proficiency with workplace technology (CRM systems such as Salesforce, Workday, and Microsoft Office Suite)

• Experience planning and executing large-scale events in a university setting

About the Department:The Engineering Recruitment and Student Services (ERSS) department at Iowa State University supports the success of engineering students from recruitment through graduation. ESS provides academic advising, student support services, and engagement opportunities designed to help students navigate their academic journey and achieve their educational and career goals. The team works closely with faculty, campus partners, and students to foster a supportive environment that promotes recruitment, retention, student success, and a positive college experience within the College of Engineering.

To learn more visit this link. (

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

Resume/Curriculum Vitae

Letter of Application/Cover Letter

Why Choose Iowa State University?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

• Retirement benefits including defined benefit and defined contribution plans

• Generous vacation, holiday, and sick time and leave plans

• Onsite childcare (Ames, Iowa)

• Life insurance and long-term disability

• Flexible Spending Accounts

• Various voluntary benefits and discounts

• Employee Assistance Program

• Wellbeing program

• Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

If you have questions regarding this application process, please email View email address on click.appcast.io, or call View phone number on click.appcast.io or Toll Free: View phone number on click.appcast.io.

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:PS806

Original Posting Date: May 21, 2026

Posting Close Date:June 4, 2026

Job Requisition Number:R19271

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. View phone number on click.appcast.io, email View email address on click.appcast.io.

General ISU compensation information can be found on the University Human Resources ( website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.

By focusing on the future and providing the best student experience possible, Iowa State University ( attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community ( . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. View phone number on click.appcast.io, email View email address on click.appcast.io.

If you have questions about the application process please email View email address on click.appcast.io or call View phone number on click.appcast.io or Toll-Free at View phone number on click.appcast.io. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email View email address on click.appcast.io or call View phone number on click.appcast.io or Toll-Free: View phone number on click.appcast.io. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or View phone number on click.appcast.io.

General ISU compensation information can be found on the University Human Resources ( website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.