Customer Operations Specialist
$20 - $27 per hourFOCUS HR INC
Job Description
Job Description
About the RoleJoin the Chem-Plate Industries team! We're looking for a sharp, on-site Customer Operations Specialist to act as the key connector between our clients and internal teams. You will oversee end-to-end order management, tackle customer inquiries, and ensure accurate record-keeping across all systems. By delivering fast, thoughtful resolutions, you will directly drive operational efficiency and elevate overall customer satisfaction.
About Chem-Plate:
Chem-Plate is a growing metal finishing company serving customers nationwide across the automotive, construction, military, transportation, and agriculture industries.
What You’ll Do- Serve as the primary point of contact for customer inquiries and order-related questions primarily through email communication
- Process and track orders to ensure accuracy and timely fulfillment
- Monitor and report on order status, inventory, and customer feedback
- Maintain accurate records in company systems and generate operational reports
- Update data in our ERP to reflect accurate data in the master scheduler
- Forwarding incoming purchase orders (POs) to Order Entry (OE) for regular orders
- Requesting updates on production timing and sharing internal updates/information
- Identify opportunities to streamline processes and improve customer experience
- Perform additional duties as assigned by the Customer Operations Director to support overall company operations
• 2-3 years of experience, preferred.
• High school diploma or equivalent required
• Strong attention to detail, time management and organizational skills, and the ability to manage multiple tasks in a fast-paced environment
• Good communication and interpersonal skills, with the ability to work collaboratively with employees, supervisors, and management
• Comfortable working in-person, Monday through Friday in a manufacturing setting
• Computer and Microsoft Office proficiency
What We Offer• Pay: $20.00/hour to $27.00/hour
• Health Insurance
• 401(k)
• Paid time off
• Location: In-person at Chem-Plate Industries (1250 Morse Ave, Elk Grove Village, IL 60007)
Vacancy posted 3 days ago
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