Senior Manager, EPC Warranty

Warranty Sr. Manager - EPC

Hanwha Qcells USA Corp (Qcells USA), headquartered in Houston, TX, specializes in providing utility-scale modules, solar photovoltaic (PV), and battery energy storage systems (BESS) project development, along with Engineering, Procurement, and Construction (EPC) services for solar and BESS projects nationwide. Qcells USA delivers comprehensive turnkey solutions encompassing the entire utility-scale project lifecycle. By choosing Qcells USA for turnkey solutions, customers can reduce uncertainty and risk, leading to enhanced investment returns and contributing to a more sustainable future.

Qcells USAs complete turnkey solutions seamlessly integrate the expertise of our Development, Module, and EPC teams, while ensuring close coordination with other vital internal groups such as Project Finance, Systems Integration, and Legal. This collaborative approach ensures that Qcells USA projects deliver exceptional value and performance. With several multi-billion-dollar investments, Qcells is pioneering the establishment of the only complete module supply chain in the U.S., including the expansion of our Georgia module manufacturing facility, which stands as the largest in the Western Hemisphere.

As an integral part of the global Qcells brand, Qcells USA benefits from a legacy of excellence in photovoltaic manufacturing. Qcells is renowned worldwide for its high-performance, superior-quality solar cells and modules. With dual headquarters in Seoul, South Korea (Global Executive HQ) and Thalheim, Germany (Technology & Innovation HQ), Qcells operates under the umbrella of Hanwha Group, a FORTUNE Global 500 company and one of the top 8 business conglomerates in South Korea.

The Warranty Sr. Manager will play a critical role within the Qcells EPC Warranty Department, managing the Warranty Team and executing warranty operations across multiple utility-scale solar and energy storage projects. This position supports the Sr. Director of EPC Warranty in ensuring all warranty obligations are met efficiently, cost-effectively, and in compliance with contract requirements.

The ideal candidate will possess a balanced mix of technical, commercial, and operational expertise, with the ability to manage warranty claims from initiation to resolution. This role requires collaboration with cross-functional teamsincluding Engineering, Construction, Procurement, Legal, and Financeas well as with external stakeholders such as OEMs, subcontractors, and project owners. This position reports to the Sr. Director of EPC Warranty or another management personnel that the CEO of the Company may designate. This position is based in Houston, TX and follows a hybrid work model in alignment with Qcells Office Mobilization Plan (OMP). Employees within commuting distance of the designated office are expected to adhere to assigned in-office schedules based on OMP guidelines. Employees outside commuting distance may be eligible for remote work arrangements, subject to business needs and appropriate approvals. Working hours are MondayFriday, 8:00 AM 5:00 PM or 9:00 AM 6:00 PM. This position is expected to travel up to 50%.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Essential Job Function & Responsibilities

Warranty Administration

• Responsible for the overall Warranty Program to include its processes, KPIs, reporting, and tactical execution while managing assigned direct reports.
• Manage the full lifecycle of warranty claims, including intake, validation, documentation, response, and closeout.
• Maintain detailed claim logs, supporting documentation, and communications using approved company systems (Procore, Smartsheet, etc.).
• Coordinate site inspections and technical evaluations with field personnel to validate claim legitimacy.
• Support preparation of claim packages and correspondence to Owners and OEMs for review and approval by the Sr. Director.
• Track warranty performance metrics, timelines, and costs across all active projects.

Contract and Technical Support

• Interpret EPC contract warranty provisions and OEM warranty terms to confirm coverage and obligations.
• Review and analyze technical issues to distinguish workmanship defects from equipment failures.
• Provide recommendations on claim disposition based on contractual and technical merit.
• Assist in standardizing warranty requirements and processes across EPC agreements.

Communication and Coordination

• Serve as primary contact for warranty matters and assign projects to the Warranty Team as needed.
• Collaborate with internal departments and external partners to ensure timely claim resolution.
• Draft professional communications, transmittals, and claim responses for internal and external distribution.
• Escalate complex issues with comprehensive documentation of findings and recommendations.

Data and Reporting

• Maintain an organized warranty database with accurate tracking of claims, costs, and resolutions.
• Develop and issue regular warranty status reports and dashboards to management.
• Identify and analyze trends in recurring failures or defects to support preventive actions.
• Support annual warranty reserve forecasting and cost reporting.

Process Improvement and Training

• Contribute to the development and continuous improvement of warranty workflows, templates, and standard operating procedures.
• Support system integration and reporting enhancements between warranty management tools and corporate databases.
• Assist in internal training and knowledge sharing to strengthen warranty awareness across EPC project teams.

Field Support

• Conduct site visits as needed to inspect reported defects, confirm repair quality, and validate claim resolutions.
• Ensure corrective actions meet both technical and contractual requirements.
• Maintain documentation of all field activities, including photos and written reports.

Required Qualifications

• Bachelors degree in Engineering, Construction Management, Business Administration, or a related field.
• 10-15 years of experience in EPC project delivery, warranty management, contract administration, or related functions.
• Familiarity with EPC contract structures, warranty terms, and claims processes.
• Strong technical background. Familiarity with solar or renewable energy components (modules, inverters, trackers, cabling, etc.) preferred.
• Proficiency with Procore, Microsoft Excel, and database management systems.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple priorities in a fast-paced, cross-functional environment.
• Analytical and detail-oriented mindset with sound problem-solving skills.
• Expected to travel up to 50% or as requested based on project demands.

Preferred Qualifications

Experience with OEM warranty administration or field quality assurance.

Understanding of QA/QC and cost control processes.

Familiarity with Smartsheet, Power BI, or other data-visualization/reporting tools.

Experience supporting claim negotiations or settlements.

Physical Demands

• Stationary Position: frequently remains stationary up to 90% of the time and sitting up to 8 hours in a day
• Move/Traverse: infrequently bend, stand, stoop and/or walk
• Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 10 pounds
• Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with employees, coworkers, and all personnel matters; must be able to exchange accurate information in these situations
• Sight: frequent use of sight to detect images on computer, office documents, and office objects near and far
• Climb: occasionally ascends/descends on stairway to get to office upper and lower floors

Work Environment

• Regular professional, office business setting
• Noise level ranges from low to moderate (if in office setting)
• Noise level ranges from moderate to high (if on construction worksite)
• Under the Office Mobilization Plan (OMP) policy, the role may transition to an onsite or hybrid arrangement, as determined by business needs and the Head of Department

It is important to note that the job descriptions provided by Qcells USA Corp are not intended to be comprehensive lists of all duties, responsibilities, or qualifications associated with the positions. Duties and responsibilities may change at any time with or without notice, reflecting our dynamic and evolving work environment.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, Hanwha Qcells will provide reasonable accommodations to all qualified individuals