Field Service Controls Technician

FIELD SERVICE CONTROLS TECHNICIAN

THE COMPANY

Invio Automation is an Industry 4.0 automation leader that serves a variety of high-growth end-markets including medical devices & life science, renewable energy, mobility, logistics & fulfillment, and heavy industry. Our Automation Solutions and Automation Technologies divisions work together to deliver Factory of the Future consulting and mission critical R&D pre-validation services that pave the way for a comprehensive suite of automation solutions where accuracy, efficiency, and precision are essential for success. With ten locations across North America and a global network of collaborative partners, Invio Automation's geographic footprint provides customers with a presence in key markets where local service and support are valued.


Invio Automation's Solutions division specializes in single station robotic cells, multi-station fabrication & assembly lines, bonding & welding technologies, vision systems, and packaging process. Application capabilities within our Solutions division include thermal bonding, web handling, force plotting, heat staking, high viscosity pumps, precision dispensing, impulse bag sealing, and needle bending. Invio Automation's Technologies division includes highly differentiated Autonomous Mobile Robots (AMRs) for heavyweight applications, turnkey assembly lines, welding automation, and custom lift-assist & secure tools for safety critical applications.


DESCRIPTION

Field Service Controls Technicians apply electrical and controls knowledge to install, commission, troubleshoot, and service industrial automation systems at customer facilities. This role requires strong technical expertise, customer-facing professionalism, and the ability to travel to customer sites to support machine startup, debugging, and ongoing service needs. Our goal is to exceed customer expectations by delivering reliable field support and exceptional service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Install, wire, and commission electrical control panels, field devices, and automation equipment at customer sites according to engineering drawings, schematics, and specifications.
• Troubleshoot and repair electrical, pneumatic, and controls-related issues on industrial machinery in the field.
• Interpret and apply electrical schematics, wiring diagrams, layout drawings, and pneumatic logic diagrams to diagnose and resolve system issues.
• Support machine startup, customer buyoffs, FAT/SAT activities, and system validation at customer facilities.
• Provide onsite technical support, service, and training to customers as required.
• Perform minor mechanical assembly, adjustments, drilling, tapping, and system modifications as needed to support commissioning and service activities.
• Document service activities, corrective actions, and system changes for internal records and customer reports.
• Provide internal technical feedback to engineering and manufacturing teams regarding field issues, improvements, and lessons learned.
• Maintain compliance with safety standards, customer site policies, and Invio procedures.
• Travel extensively within North America (and internationally as required) to support customer installations and service needs.

Qualifications:

To perform this job successfully, an individual must be professional, proactive and positive, with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions. Must be able to demonstrate an understanding of electrical installation, maintenance and repair of electrical systems and equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to perform light physical activity. The employee must occasionally lift and/or move up to 30 pounds, anything over 30 pounds will require lift assistance. Specific vision abilities required by this job include close vision and depth perception.

Other Skills and Abilities:

• Ability to troubleshoot existing installations.
• Ability to read and understand mechanical and electrical drawings.
• Ability to use hand/power tools and possess basic understanding of machining tools.
• Working knowledge of personal computer, keyboard, and various software programs.
• Working knowledge of manufacturing processes
• Strong interpersonal skills.
• Good verbal and written skills.
• Proven organizational skills.
• Ability to prioritize and work with limited supervision.
• Good presentation skills.
• Ability to explain how and why specific conclusions were reached.
• Ability to maintain confidentiality.
• Ability to work well under pressure and to remain flexible to changing schedules and demands.

EDUCATION

High school diploma or Associates degree from an accredited community college or vocational school. Job-related experience and/or training will be considered in lieu of post-secondary education. 5+ years' experience in the electrical trade is preferred.

INVIO AUTOMATION'S CORE VALUES

• We take pride in the reliability of our team and the difficult problems we solve for customers.
• We deliver real customer value that positively impacts the lives of those around us.
• We are dependable . Relationships and trust matter.
• Our ingenuity and desire to improve lives will complement our suite of solutions .
• We strive to demonstrate that our attention to detail does not start or end with the solutions we engineer and deliver.
• We believe exceptional service is better demonstrated than said.