Sr. Claims Specialist, General Liability

Zurich is seeking an individual to grow their claims career with our Major Case Unit in the Commercial General Liability Team. At Zurich North America Claims we acknowledge that work life‑balance and flexibility are a priority for our next career move. The ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in‑person connections and collaborative activities when meaningful and valuable. The selected candidate will report to one of our North American Claims offices: Maitland, FL; Omaha, NE; Schaumburg, IL; Addison, TX; Atlanta, GA; Overland Park, KS; New York, NY; or Gold River, CA. Responsibilities Handle multi‑party commercial line claims of moderate to high exposure and complexity within specific authority limits. Collaborate and develop partnerships with internal and external contacts, including customers, vendors, suppliers, and brokers, to provide a quality claims experience. Apply established protocols and industry best practices to ensure claims are resolved efficiently and effectively. Basic Qualifications Juris Doctor with 2+ years of experience in Claims and/or Litigation Management. Bachelor’s Degree with 6+ years of experience in Claims and/or Litigation Management. High School Diploma Equivalent with 8+ years of experience in Claims and/or Litigation Management. Zurich Certified Insurance Apprentice with an Associate Degree and 6+ years of experience in Claims and/or Litigation Management. Completion of Zurich Claims Training Program and 6+ years of experience in Claims and/or Litigation Management. Must obtain and maintain required adjuster license(s). Proficiency in Microsoft Office. Knowledge of insurance regulations, markets, and products. Preferred Qualifications 6+ years of experience in commercial general liability claims handling, including complex litigated and high‑severity injury claims. 6+ years of litigation management experience. Ability to work independently. Active adjuster’s license. Strong relationship‑building skills and ability to collaborate across work groups. Familiarity with claims adjustment process and vendor utilisation. Understanding of financial and actuarial/reserving concepts. Negotiation strategies expertise. Strong strategic thinking and negotiation skills. Organizational and time‑management abilities. Customer service experience. Strong analytical, critical‑thinking, and problem‑solving skills. Excellent verbal and written communication skills. Pay & Benefits Your pay at Zurich is based on your role, location, skills, and experience. The national average salary range for this position is $75,800.00 – $124,100.00, with a short‑term incentive bonus eligibility set at 15%. We offer competitive pay and comprehensive benefits for employees and their families. Location & Schedule Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No Locations: Parsippany, Addison, Atlanta, Gold River, Maitland, New York, Omaha, Overland Park, Schaumburg. Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code 1033. #J-18808-Ljbffr Zurich North America