Human Resources Generalist

Job Description

POSITION OVERVIEW

As our HR Generalist, you’ll be the engine behind the day-to-day employee experience in a fast-moving, 24/7 environment. You’ll support field EMS crews, dispatch, fleet, and administrative teams by keeping the employee lifecycle running smoothly — from hire to payroll to promotion and beyond. In this hands-on role, you’ll handle the real stuff — employee relations, payroll, benefits, administrative, and recruiting support — while also helping us modernize how HR provides support across the organization. If you like variety, ownership, and seeing the impact of your work every day — this role is for you.

Job Title: HR Generalist

Location: Rochester, NY 14606

Employment Type: Full-Time, Non-Exempt

Schedule: M-F 9/80 (every other Friday off), occasional flexibility to support a 24/7 operation or community events

Salary Range: $25.00/hr - $29.00/hr

What You’ll Actually Do:

Payroll & Core HR Operations

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• Run and process payroll for a multi-shift, hourly workforce.
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• Audit timecards, resolve discrepancies, and ensure accurate and timely wage payments.
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• Maintain compliance with wage and hour regulations.
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• Process employee status changes including promotions, transfers, pay adjustments, and terminations.
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• Manage HRIS data entry and ensure accuracy across systems.
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• Maintain personnel files and employment documentation.
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• Generate routine HR and payroll reports for leadership.
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Recruiting & Workforce Support

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• Assist with recruiting efforts for EMTs, paramedics, dispatchers, fleet, and corporate roles.
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• Screen candidates, coordinate interviews, and prepare offer documentation.
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• Support workforce planning needs in partnership with operations.
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• Track hiring metrics and identify opportunities to improve time-to-fill.
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Onboarding & Employee Experience

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• Assist with new hire orientations that connect employees to our mission, expectations, and culture.
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• Coordinate pre-employment processes including background checks and new hire paperwork.
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• Ensure employees are properly set up in payroll, benefits, and HR systems.
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• Support onboarding check-ins and early retention efforts.
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• Assist with employee engagement initiatives and recognition programs.
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Employee Relations & Performance Support

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• Serve as a first point of contact for employee questions and concerns.
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• Support investigations and documentation of workplace issues.
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• Coach supervisors on performance management basics and policy application.
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• Assist with corrective action documentation and performance improvement plans.
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• Track trends in employee relations matters and escalate as appropriate.
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Benefits & Leave Administration

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• Administer benefits enrollments, life events, and employee updates.
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• Support open enrollment and employee benefits education.
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• Assist with leave of absence administration, including FMLA and other statutory leaves.
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• Respond to employee questions regarding coverage, deductions, eligibility, and leave processes.
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Compliance, Policy & Process Improvement

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• Ensure compliance with federal, state, and local employment laws.
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• Support policy updates and handbook revisions.
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• Assist with audit preparation and regulatory reporting.
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• Track and report on turnover, retention, absenteeism, and workforce trends.
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• Identify inefficiencies in HR processes and recommend improvements.
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• Support implementation of new HR tools and systems as part of our department transformation.
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Other Duties As Assigned

What You Bring:

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• Associate's or Bachelor’s Degree in Business Administration, Human Resources Management, or related field. Experience preferred, including applicable internships
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• Ability to run payroll and supporting hourly or shift-based employees.
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• Working knowledge of benefits and leave administration.
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• Strong attention to detail and ability to manage multiple priorities.
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• Comfort handling sensitive information with discretion.
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• Ability to build relationships with frontline and leadership teams.
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• Strong organizational and problem-solving skills.
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• Healthcare, emergency services, logistics, or 24/7 operational experience is a plus.
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HR certifications (PHR, SHRM-CP, etc.) are great — but impact matters more than letters. You can earn your certifications while growing with us.

Why This Role Is Different:

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• You’ll get hands-on experience across the full employee lifecycle.
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• You’ll help strengthen and modernize HR processes.
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• You’ll work in a mission-driven organization that literally saves lives.
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• You’ll build a strong operational foundation with room to grow into Senior HR Generalist or HRBP roles.
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If you’re detail-oriented, people-focused, and ready to grow your HR career in a mission-driven organization, we’d love to meet you.

Monroe Ambulance is an equal opportunity employer that is dedicated to promoting a culture of inclusion and diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.