Manager, Customer Services Center

Manager Customer Services Center

Facilities Management Services

Facilities Customer Services Center

Atlanta Campus

Schedule: Monday - Friday 7:00 AM - 5:15 PM

These are exciting times at the Facilities Customer Services Center. We are growing and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to apply their expertise and talents to advance our mission of pursuing excellence.

Are you ready for us Are you seeking an opportunity with purpose and direction If you are we have the perfect opportunity for you! We hire great people from a wide variety of educational career and personal backgrounds not just because it is the right thing to do but because it makes us a stronger team.

Facilities Management Services is seeking (1) Manager Customer Communications Center to join the already awesome team taking the Facilities Admin Department to the next level of excellence!

WHAT MAKES The Facilities Customer Services Center A GREAT PLACE

Generous benefits including health dental vision tuition assistance retirement etc.

A knowledge-sharing organization that works collaboratively with diverse partners.

Professional development opportunities and mentorship

A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

The ideal candidate performs high-level support for the Customer Service addition to supporting the department assignments will generally fall into one of the following groupings although overlapping of duties might occur as needed:

• Managesorganizes and supervises all functions of the Facilities Customer Service Center.
• Supervises a team of customer service representatives and manages coverage of the Customer Service Center from 7:00 a.m. to 5:15 p.m.
• Manages Facilities service requests.
• Maintains work order requests.
• Supervises move and FMR requests.
• Manages FMSD Downtown uniforms including fitting ordering exchanging and returns.
• Maintains uniform records for downtown.
• Other duties as assigned.

Minimum Requirements:

• Bachelors degree and one year of supervisory experience in construction maintenance HVAC or repair trades; or high school diploma or GED and five years supervisory experience in construction maintenance HVAC or repair trades; or a combination of education and related experience.

Preferred Hiring Requirements:

• Ability to supervise and direct the work of others.
• Ability to communicate effectively verbally and in writing.
• Knowledge of customer service principles and standard operating procedures.
• Ability to analyze and report data.
• Knowledge of facilities equipment maintenance and custodial standards.
• Exceptional organizational and record-keeping skills.

Bachelors degree and three years of supervisory experience combination of education and related experience.

To be fully considered for this position all candidates must submit the following at the time of submission:

• A complete and accurate GSU application
• Resume
• Cover Letter
• (3) Three Professional References

Required Experience:

Manager