Senior Escalation & Process Automation Lead
$79.4k - $135kASM Research, An Accenture Federal Services Company
ASM Research, An Accenture Federal Services Company, is seeking a Process Improvement & Automation Lead in Raleigh, North Carolina. This role is responsible for managing enterprise escalations and optimizing service-recovery processes to ensure efficient incident resolution. The ideal candidate will have a Bachelor’s degree in Information Technology, 4–6 years in IT, and experience coordinating major incidents. Strong analytical and communication skills are paramount, along with knowledge of ITIL practices. Compensation ranges from $79,400 to $135,000, reflecting multiple factors including experience and qualifications. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company
Vacancy posted 5 days ago
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