Academic Records Coordinator

Job Profile:
Global Education Specialist 2

Job Family:
Immigration/Global Education

Time Type:
Full time

Max Pay - Depends on experience:
$52,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Provides expert guidance to international students and scholars, spearheads initiatives that promote global education and cross-cultural understanding, and ensures compliance with immigration regulation. Provides expert guidance to students participating on international and domestic programs.

Job Description:

Position Salary Range:

• $52,000 per year

Arizona State University's Global Education Office (ASU GEO) is hiring an Academic Records Coordinator. The successful candidate will be part of a team of twenty-five (25) working to support ASU's robust global education programming. If you are interested in joining a growing and collegial office that values creativity, innovation and access, then this is the job for you. Come be a part of the future of global education at America's most innovative university!

Reporting to the Associate Director of Partnership and Exchange Programs, the Academic Records Coordinator manages academic record operations for global education programs within the Global Education Office. This position ensures accurate course scheduling, registration, transcript processing, credit and grade posting across university systems while maintaining compliance with FERPA and institutional policies. Serving as a liaison to University Registrar Services and campus partners, the coordinator supports students, resolves enrollment and record issues, and supervises a student assistant to ensure timely and accurate academic record management.

Essential Duties:

• Schedules and maintains courses in PeopleSoft for global education programs including placeholder courses, Global Career Accelerator, and Global Virtual Internship.
• Maintains the integrity and privacy of student data in TerraDotta, PeopleSoft and SalesForce.
• Processes and maintains global education program transcripts for credit and grade reporting in compliance with FERPA.
• Manages batch registration procedures enrolling students in required ASU course sections; monitors enrollment errors, and works collaboratively with International Coordinators, students and campus partners to resolve enrollment issues in a timely manner.
• Initiates academic record changes for participants incoming credit/grade conversion, verification of equivalencies, and confirms accuracy of credit to the ASU record upon completion of the academic record change.
• Communicates regularly, precisely, and professionally with students and campus partners regarding global education academic record processing.
• Serves as liaison to University Registrar Services for operational matters.
• Monitors global education course equivalency requests and coordinates with Academic Transfer Credit Solutions to ensure timely and accurate reviews and data entry.
• Supervises International Records Assistant student worker.
• Other duties and special projects as assigned.

Desired Qualifications:

• Demonstrated experience with academic records management.
• Demonstrated experience working in PeopleSoft CS.
• Experience providing customer service in a team environment and high-volume service unit
• Experience in resolving complex issues and researching non-routine inquiries received by students, faculty, staff, University departments, and advising units.
• Experience with CRM systems (i.e., Salesforce).
• Experience establishing and maintaining effective working relationships with faculty, staff, student, community partners, and other stakeholders.

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Effective communication to perform essential functions.

• DAYS AND SCHEDULE: Office hours are Monday-Friday 8:00AM-5:00PM. Flexible and hybrid schedules are available after training period.

Department Statement:

ASU Global Education Office is a leader in global education sending in excess of 2,600 students abroad annually on traditional mobility programs including study abroad, internship, service-learning and research opportunities and has developed a growing portfolio of online global learning programs that enrolls an additional 1,500+ students each academic year. The office has a strong commitment to professional development. You will have opportunities both internally and externally to grow your skill set and knowledge base.

Driving Requirement:
Driving is not required for this position.

Location:
Campus: Tempe

Funding:
No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.