TEMP_NEO_Ambulatory outpatient experience

Patient Access Representative II

Duration: 03 months with potential for extension Payrate: $26.75/hr on W2

Patient Office Representative Medical front office skills (MUST BE AMBULATORY OUTPATIENT EXPERIENCE):

• Knowledge of patient registration workflows in the electronic medical records (EMR); Epic experience preferred.
• Skilled in preparing future patient visits by reviewing demographics and required administrative documents, including consents and privacy/HIPAA forms.
• Skilled in verifying insurance eligibility through payer websites, phone outreach, and medical group portals.
• Knowledge of medical group and IPA authorization submission processes.
• Demonstrated ability to track and follow up on outstanding items in a timely manner.
• Skilled in scheduling patients across multiple physicians and specialties in a high-volume clinical environment.
• Skilled in reviewing patient copay obligations and collecting payments at the time of service.
• Manage incoming and outgoing faxes and route documents to the appropriate clinical staff.
• Skilled in reviewing physician orders in the EMR and coordinating patient scheduling across departments.
• Verify patient demographics and update information in the EMR at each visit.
• Experience documenting incoming and outgoing phone calls accurately in the EMR.
• Provide professional, patient-centered customer service in person and by phone.
• Greet visitors professionally and direct them to the appropriate destination.
• Strong verbal and written communication skills.
• Strong interpersonal skills and ability to work effectively with patients, providers, and staff.
• Ability to prioritize tasks, manage responsibilities, and work effectively with appropriate supervision.
• Knowledge of telehealth workflows and patient portal enrollment processes.
• Skilled in responding to in-basket messages in the EMR promptly and accurately.
• Knowledge of managed care insurance plans and related front-office processes.