Delivery Specialist DOT, FM

Delivery Specialist Dot, Fm

Overall job summary The delivery specialist is responsible for delivering purchased merchandise to customers within the assigned market while meeting delivery and quality standards. The delivery specialist will deliver legendary customer experience through building trusted relationships, offering seasoned advice, ensuring safe delivery of the product, resolving problems and handling product returns as required.

Essential duties and responsibilities (min 5%)

• Maintain regular and predictable attendance.
• Ensure timely deliveries, meeting or exceeding scheduled delivery times.
• Operate and maintain a clean and organized delivery vehicle and delivery equipment including a trailer at times.
• Load, unload, and organize products in a safe and efficient manner.
• Perform pre-trip and post-trip vehicle inspections to ensure the safety and readiness of the delivery vehicle.
• Maintain an accurate record of deliveries and any issues that may arise.
• Communicate with customers as necessary, providing updates or addressing any concerns during the delivery process.
• Provide exceptional customer service, creating a positive and friendly experience for all customers.
• Partner with field sales team and store personnel to satisfy needs of our customers.
• Handle all products with care to avoid damage and ensure safe transport.
• Follow all traffic laws and company policies to ensure safe driving practices.
• Handle returns, exchanges, or customer inquiries as needed.

Required qualifications

• Previous truck delivery experience is a plus but not required. Experience with hand truck, dolly, pallet jack and forklift preferred.
• Must be 21 years of age or older, have at least 3 years of driving experience and meet MVR check requirements.
• High school diploma or equivalent (preferred)
• DOT medical card as required

Preferred knowledge, skills or abilities

• A valid driver's license with a clean driving record.
• Possess the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack, forklift, dolly, etc.).
• Operate all equipment related to their job duties efficiently, safely, properly, and accurately; and to provide the highest level of customer service.
• Ability to lift and move large, bulky and/or heavy merchandise.
• Ability to safely load and unload a delivery truck.
• Ability to use Microsoft Outlook and Outlook Calendar.
• Excellent time-management skills and the ability to meet tight deadlines.
• Strong customer service skills with a professional and friendly attitude.
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to navigate using GPS systems and maps.
• Ability to successfully complete all required training.
• Flexibility to work various shifts, including evenings and weekends, as required.

Working conditions

• Regularly work near mechanical equipment
• Drive assigned markets and provide the deliveries in all weather and road conditions
• Noise level in the work environment is moderate
• Physical requirements sitting, standing (not walking), walking, kneeling/stooping/bending, driving a vehicle, reaching overhead, lifting 50+ pounds