Gift Shop Manager

Manager, Gift Planning Under the direction of the Senior Director of Gift Planning, the Manager, Gift Planning acts as the department's deputy, leading the donor-facing part of the Gift Planning program. This includes guiding follow-up strategies for all donor inquiries and ensuring effective cultivation, qualification, and closing planned gifts. This role supervises Gift Planning Officers (GPOs) in securing bequests, life income arrangements, and other current and deferred gift commitments. The manager also oversees the Gift Planning Development Coordinator to ensure timely entry and management of all marketing leads, accurate data tracking, and smooth execution of administrative operations. In addition to team leadership responsibilities, the manager maintains a personal portfolio of donor inquiries and oversees pipeline management and reporting processes. Partner with the Senior Director of Gift Planning to develop and execute annual and long-term gift planning goals. Focus on increasing the number of documented planned gift intentions. Ensure meaningful and personalized stewardship of Legacy Circle members within GPO portfolios. Refine outreach strategies to engage and qualify gift planning prospects. Manage, mentor, and motivate Gift Planning Officers to achieve individual and team goals. Foster strong collaboration with Annual Giving and Regional Philanthropy Officers to support integrated fundraising strategies. Provide mentoring, coaching, and cross-training opportunities across regional teams to build capacity and strengthen performance. Maintain a balanced personal portfolio of donor inquiries and existing donors. Provide appropriate stewardship and engagement to donors while fulfilling broader program management responsibilities. Supervise the Gift Planning Development Coordinator to ensure timely entry and assignment of all marketing leads. Effective coverage of phone and email inquiries. Accurate tracking of GPO travel and expense reporting. Management of departmental data systems and administrative projects assigned. Key competencies include partnership engagement, interpersonal communications and collaboration, coaching/management performance, time management/organization and attention to detail, and strategic execution and implementation. Skills and experience required include a bachelor's degree or equivalent experience, with a minimum of 8 years of demonstrated success in planned giving, including staff supervision. Relevant professional credential or planned giving certification preferred. Demonstrated expertise in working with donors, volunteers, and allied professionals. Committed to building and strengthening a culture of inclusion within and across teams. Identifies and aligns with WWF's core values: COURAGE, INTEGRITY, RESPECT, and COLLABORATION. Location: Washington, DC hybrid is preferred. We will consider candidates that are interested in working in the Chicago, Illinois or San Francisco, California offices. Must work in office minimum two days per week for all locations.