Technical Program Manager

Responsibilities Own program management for large, complex Forward Engineering customer engagements Develop and maintain detailed project plans, milestone tracking, and risk registers for active engagements Coordinate resource scheduling across Enterprise Deployment, Data Engineering, Migration, and AI practice teams Lead weekly customer status meetings, prepare executive‑level program reports, and manage escalation communication Track and report engagement financial performance against budgeted hours and timelines Drive internal retrospectives and capture lessons learned for the delivery playbook Coordinate cross‑pillar dependencies between Forward Engineering and the Engineering pillar (L3 escalations, product gaps) Support the Head of Forward Engineering on capacity planning and demand forecasting Requirements 5+ years experience in technical program management, professional services operations, or enterprise project management Experience managing technical delivery programs for data platform, cloud migration, or enterprise software projects Strong proficiency with project management tools (Jira, Asana, MS Project) and executive reporting Ability to understand and communicate technical concepts to both technical and non‑technical stakeholders PMP, Agile, or equivalent certification preferred Experience in a customer‑facing professional services or implementation environment Hard Skills program management project management risk management capacity planning demand forecasting technical delivery cloud migration data platform management enterprise software management financial performance tracking Soft Skills communication leadership coordination stakeholder management problem‑solving organizational skills reporting retrospective facilitation customer engagement escalation management Certifications & Qualifications PMP Agile #J-18808-Ljbffr