Universal Banker

Description

Are you someone who enjoys helping people, building relationships, and making a difference in your community?

SCU Credit Union is looking for a Universal Banker to join our Branch team. This is an exciting opportunity for a service-minded, relationship-focused professional who understands that banking is about more than transactions—it’s about getting to know our members, understanding their needs, and helping them reach their financial goals.

In this role, you’ll be an important part of the member experience, helping members navigate their everyday banking needs, discover products and services that fit their goals, and feel confident managing their finances. From processing transactions and answering questions to introducing members to digital banking tools and connecting them with the right resources, you’ll help make each interaction a positive and meaningful one.

You’ll also play an important role in supporting branch operations, working collaboratively with your teammates, and contributing to a welcoming branch environment where members feel valued and employees have opportunities to learn and grow.

What You’ll Do

Create Positive Member Experiences

• Welcome members and provide friendly, personalized service that makes every interaction count.
• Process deposits, payments, and other banking transactions accurately and efficiently and maintain accurate cash drawer balance.
• Open new accounts and guide applicants through consumer loan application processes.
• Update member account information and issue debit cards as needed.
• Answer account questions, resolve concerns, and help members find solutions that meet their needs.
• Build lasting member relationships through proactive engagement, thoughtful questions, and needs-based conversations.
• Educate members on digital banking tools and services that make managing their finances easier and more convenient.
• Recognize opportunities to introduce members to relevant products and services or connect them with the appropriate specialists.

Support Branch Operations & Team Success

• Contribute to daily branch operations, including opening and closing procedures and other operational responsibilities.
• Support branch sales and service goals by building strong relationships and identifying opportunities to help members.
• Work collaboratively with branch teammates and other SCU departments to deliver a consistent, high-quality member experience.
• Follow established procedures and applicable security, compliance, and regulatory requirements to protect our members and the credit union.

Requirements

What We’re Looking For

We’re looking for someone who combines a passion for helping people with strong communication skills, attention to detail, and a willingness to learn. You enjoy working with others, take pride in providing excellent service, and understand the importance of building trust with every member interaction.

Qualifications

• Strong customer service, communication, and interpersonal skills, with the ability to build positive relationships.
• Cash-handling experience and the ability to process transactions accurately.
• Working knowledge of banking operations, financial products, and applicable regulations—or a willingness to learn.
• Strong analytical and problem-solving skills, including the ability to review information carefully and identify appropriate solutions.
• Ability to work independently while contributing to a collaborative team environment.
• Flexibility, reliability, and a commitment to accuracy, professionalism, and member service.

Why Join SCU?

At SCU Credit Union, you’ll have the opportunity to make a meaningful difference in members’ financial lives while building your own career. We value teamwork, community involvement, and creating a supportive workplace where employees can learn, grow, and succeed. We offer:

• An excellent benefits package, including health and dental benefits, paid vacation and sick/personal time, an employer-matching 401(k) plan, tuition reimbursement, 11 paid holidays, and more.
• A supportive, collaborative team environment.
• Opportunities for career development and advancement.
• Comprehensive training to help you build your knowledge and confidence.
• A community-focused workplace where relationships matter.

Ready to Make a Difference?

Branch placement will be determined based on organizational needs. SCU Credit Union has branches in Sharon, Mansfield, Foxboro, East Walpole, North Attleboro, Brockton, and Taunton.

The final position level and title will be determined based on the candidate’s experience and qualifications; candidates may be considered for a higher (Senior Universal Banker) or lower-level role within the department. Universal Banker applicants may begin employment as a Member Specialist, depending on skills and experience.

The pay range for the Universal Banker position is $24.00 to $27.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The range may be modified in the future. An employee’s pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.

SCU Credit Union is an equal employment opportunity employer.