Claims Advocate Atrium Way Suite 108, Mount Laurel, NJ

3000 Atrium Way Suite 108, Mount Laurel, NJ08054 Come join our team! EPIC Insurance Brokers & Consultants has become one of the fastest‑growing firms in the insurance industry. Fueled by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen. Headquartered in SanFrancisco and founded in 2007, our company has over3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients’ regional and global needs. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you’re looking for in your next career, consider joining our amazing team! LOCATION: Carmel, IN; Atlanta, GA; Mount Laurel, NJ – Hybrid 3 days a week in the office required. JOB OVERVIEW Claims Advocates provide excellent customer service by ensuring all client needs are met while engaging in behaviors such as claims processing, evaluation, and resolution of claims. They build robust relationships by working to understand client needs and providing solutions that effectively mitigate client risks. In this role, the Claims Advocate will be responsible for servicing and managing a diverse book of Commercial Lines accounts. WHAT YOU’LL DO Acts as a liaison between the organization, insurance provider and client regarding the status and eligibility for coverage for all relevant claims Receives and processes information for first report of claim from the client, either by phone or email Gathers information from client/claimant, and analyzes coverage and discusses reporting to carrier Processes claim with carrier or assists client with gathering data required by company to settle a claim Informs client about his duties and responsibilities as well as advises client of company’s procedures and acknowledges all claims in writing Maintains proper claim file documentation including claim notes, correspondence, faxes and emails in Sagitta/ImageRight Monitors and follows up on outstanding claims, updates accounts as necessary, answers inquiries, and makes recommendations for resolution Reviews and researches questionable coverage decisions and reports all claims denials to management and/or the account team Assumes ownership of customer concerns and feedback until a resolution is successfully accomplished Complies with all internal procedures and practices while demonstrating the ability to meet service performance and quality standards Participates in client meetings and claim reviews via conference/video calls Contributes to a team effort by accomplishing related results as needed ADMINISTRATIVE FUNCTIONS Coordinating loss runs and other client claim information with service teams. Intake new claims. REPORTS AND DATABASE MANAGEMENT Document client activity in Sagitta and ImageRight system. Provide status progress reports to clients and account team. Complete various reports via systems and templates. WHAT YOU’LL BRING Customer Service Focus Ability to build and maintain customer satisfaction through proactively addressing customer needs and concerns. Ensures the highest value of service is always provided and consistently delivers on commitments to the customer. Influence and Persuasion : Effective in using appropriate interpersonal styles and communication methods to persuade, convince, influence and impress others to gain acceptance of a product, service, specific agenda or course of action, develop new business and to establish credibility to sustain the respect of others. Active Listening : Enhances mutual understanding in communication with others by expressing genuine interest in the content and meaning of others’ messages. Asks clarifying questions to ensure understanding. Initiating Action : Self‑starter and frequently takes a lead role in improving or enhancing a product or service to benefit the client and firm. Information Seeking : Driven by curiosity and desire to know more about people, things or issues. Relationship Building : Develops and maintains long‑term relationships with others and excels at building friendly interactions and establishing credibility. Achievement Motivation and Perseverance : Demonstrates determination to achieve ever‑increasing levels of performance. Composure and Resilience : Able to deal effectively with pressure, maintain focus, and remain optimistic even under adversity. QUALIFICATIONS 3‑5+ years claims experience with a carrier, TPA, or broker preferred. Knowledge of general liability, workers’ compensation, property, crime, inland marine, group automobile, fiduciary and related lines of business. Ability to communicate professionally and with confidence to C‑Suite in various industries. Strong analytical and problem‑solving skills. Excellent communication and presentation skills. Strong negotiation and organizational skills. Strong computer skills including MS Office suite, Excel and PowerPoint. Experience with Sagitta and ImageRight is a plus. College degree in Insurance or related field preferred. P&C producer license preferred but not required. COMPENSATION The national average salary for this role is $60,000.00‑$70,000.00 in base pay, exclusive of any bonuses or benefits. The base pay offered will be determined based on experience, skills, training, certifications and education, while also considering internal equity and market data. WHY EPIC? Generous Paid Time Off Managed PTO for salaried/exempt employees and 22 PTO days for hourly/non‑exempt employees; 12 company‑observed paid holidays; 4 early‑close days Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Employee referral bonus program of $1,500 per hired referral Employee recognition programs and additional awards (and trips!) Employee Resource Groups: Women’s Coalition, EPIC Veterans Group Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support Additional benefits: 401(k) matching, medical, dental, vision insurance, and wellness & employee assistance programs 50/50 work culture fostering collaboration and inclusivity Commitment to charitable efforts including Donation Connection, Employee Assistance Fund, and People First Foundation Top 10 ranking of property/casualty agencies (Insurance Journal) EPIC embraces diversity in all its forms – whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered helps us deliver the best outcome to our clients. Equal Employment Opportunity Statement We do not discriminate on the basis of any protected group status under any applicable law. EPIC is an equal opportunity employer and a proud employer of choice for men, women, people of color, veterans, persons with disabilities and LGBTQ+ individuals. California Applicants – Privacy Notice View your privacy rights at California Applicants – Privacy Notice . Massachusetts Notice Massachusetts G.L.c. 149 section19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Legal Requirements We comply with all applicable legal requirements and labor regulations. #J-18808-Ljbffr