Director of Technology

Director of TechnologyLocation: You must reside in San Antonio, Austin, Helotes, Castroville or Uvalde, Texas at the time of offer.Why Work With Us: Are you ready to be part of a story that's lasted over 120 years? At Blades Group LLC, we exist to glorify God by sharing His unique creation with the world and transforming communities through our natural road repair solutions. We're a purpose-driven company where every task and interaction matters. When you join us, you're not just configuring software — you're helping real people and shaping how we grow. Our core values guide everything we do: We own our mistakes. We work hard and it shows. We overcome obstacles. We believe people matter; everyone has innate value and is to be treated with dignity and respect. We are better today than we were yesterday.The Opportunity: We're seeking a hands-on, mission-minded Director of Technology to join our leadership team and own our entire technology ecosystem. You'll act as our internal consultant, architect, and platform owner — turning plain-English business goals into scalable, secure systems that accelerate growth. We're heavily invested in Zoho, but we're tool-agnostic: you'll learn quickly, choose the right solution for each challenge, and build or integrate it yourself when it makes sense. When it doesn't, you'll guide specialists with clarity and accountability. This role touches every corner of the business — Sales, Marketing, Operations, Finance, and HR — unifying them through automation, data, and process. You'll partner directly with the President and department leaders to move fast, reduce friction, and keep the platform unified and measurable. Your success will be measured by faster decisions, happier teams, and scalable systems that make growth effortless.Are You Someone Who… Gets real satisfaction from seeing systems work — when data lines up, automation clicks, and teams move faster. Can sit down with anyone in the company, understand their challenge, and design a clean, lasting solution. Builds quickly but carefully — balancing speed, structure, and security. Thinks in systems but communicates in plain English. Leads without ego and brings calm clarity when others feel pressure. Can turn "we need this by next week" into a scoped plan, a realistic timeline, and a working deliverable. Always asks, "What's the simplest way to make this sustainable?" Loves seeing people win because the tools you built make their jobs easier. Feels just as comfortable writing a script as mapping a workflow or leading a vendor review. Cares deeply about purpose and wants to build technology that matters.What You'll Do: Own the platform. Architect, configure, and maintain all core systems — CRM, ERP, HR, Finance, Operations, Web — under one unified, secure framework. Build and integrate. Develop automations and features directly when practical; coordinate contractors or vendors when scale or speed demands it. Unify data. Make systems talk to each other, ensure clear handoffs, and maintain a single source of truth for leadership. Automate intelligently. Eliminate manual work, reduce errors, and accelerate decision-making. Deliver new capabilities. Enable teams to operate in ways they couldn't before. Measure what matters. Define metrics, build dashboards, and reconcile data with Finance. Govern and secure. Maintain change control, enforce least-privilege access, and ensure audit trails and compliance. Lead innovation. Pilot new tools and AI capabilities that meaningfully reduce time-to-value. Manage vendors and IT partners. Oversee scopes, service levels, and change control with high standards and zero surprises. Communicate clearly. Publish concise weekly updates and maintain clear documentation so anyone can support what you build.What You Bring: End-to-end platform ownership. Experience leading all core business systems (CRM, HR, ERP, Finance, Operations, and Data) within one cohesive ecosystem. Hands-on technical ability. 7+ years building and operating business systems; confident in Zoho, Deluge, or similar low-code/serverless platforms (e.g., Python, Zoho Catalyst). Proven scalability. History of supporting rapid growth ($20M–$50M+) while maintaining data integrity and stability. Business translation. Ability to convert goals into scoped plans, realistic timelines, and delivered solutions. Integration skill. Expertise connecting accounting, HR/payroll, data providers, phone/IVR, websites, and analytics tools. Marketing automation and attribution. Experience linking campaigns and journeys to pipeline and revenue impact. Strong communicator. Clear, confident, plain-English updates; trusted by peers and executives alike. Documentation mindset. Every release includes simple diagrams, change notes, and how-tos. Vendor oversight. Proven success managing MSPs or outsourced IT partners with accountability and clarity. Education & Certifications Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field — or equivalent practical experience. Advanced degree (MBA, MS in IS/CS) is a plus, not required. Zoho certifications (e.g., Zoho CRM Admin, Deluge/Catalyst) preferred; equivalent hands-on Zoho track record welcomed. Security/Cloud certifications a plus: CompTIA Security+, CISSP, CCSP, AWS or Azure Solutions Architect (Associate/Professional). Process/Project certifications a plus: PMP, PMI-ACP, CSM, ITIL.What We Offer: Blades Group team members enjoy a strong compensation and benefits package designed for stability and growth: Competitive salary Health, vision, and dental insurance 401(k) with company match Accident and hospitalization coverage Life and disability insurance Paid time off and company holidays