Digital Product Manager

DIGITAL PRODUCT MANAGER

WHAT IS THE OPPORTUNITY?

The Digital Product Manager oversees a small/medium range of responsive web and/or mobile app cababilities. Works on problems of diverse scope where analysis of situations or data requires a evaluation of identifiable factors. Solves complex problems, takes a new perspective on using existing solutions

WHAT WILL YOU DO?

• Help define and continually update the product strategy and roadmap, which is aligned to the LOB, CNB and ultimately Client needs.

• Drive the day-to-day activities of the agile development team using a BDD model.

• Deeply understand and empathize the challenges our market, clients and stakeholders face and how our products help to solve them

• Assess value, develop use cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with the product strategy

• Facilitate requirements definition sessions with stakeholders , as well as working with BDD methods with your development team

• Establish annual goals, OKRs & KPIs; iterate on solutions using data to inform your decisions

• Engage with user experience and research teams to define and implement client usability testing, concept validation, and co-creation studies to gain insights and identify client needs and solutions (Design Thinking).

• Lead and manage cross-functional teams to get buy-in/approval/guidance, including lines of business, operations, legal, compliance, information security, fraud, and other LOBs.

• Evangelize product management best practices, and be a change agent in an evolving digital organization

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications *

• Bachelor's Degree or equivalent

• Minimum of 4+ years working in Digital Product Management or similar

• Minimum of 2+ years of direct experience developing digital products, and technologies from start to finish.

Additional Qualifications

• MBA preferred

• Experience in JIRA/Confluence/AHA!

• Experience in Agile, SAFe

• Experience writing Epics/Features/Stories and Documentation

• Excellent Stakeholder Management

• Experience Managing and Owning a Feature Roadmap

• Setting OKRs and KPI Management

• Experience with Human Centered Design & BDD methodologies

• Digital Product experience acrossResponsive Web and/or Mobile App

• Client and Stakeholder Empathy

• Data driven decision making

• Deep understanding of Digital Banking Products and Experiences

WHAT'S IN IT FOR YOU?

Compensation Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date

• Generous 401(k) company matching contribution

• Career Development through Tuition Reimbursement and other internal upskilling and training resources

• Valued Time Away benefits including vacation, sick and volunteer time

• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs

• Career Mobility support from a dedicated recruitment team

• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.