Sr Product Manager, Slack Powered Service
B Capital
Description Service Cloud is the biggest product line for Salesforce, and has been rated by Gartner as a leader for the last 16 years. Now we are making a strategic bet to transform the customer support experience for an AI first and conversational UI first world, where customers may not need to log into Salesforce org directly and engage with CRM via agents. Own the vision to reimagine customer support experience by leveraging Slack, Slackbot, Service Cloud core capabilities and Headless 360 (Salesforce MCPs/APIs). Conduct market and competitive research Create working prototypes using AI tools, and drive customer engagements to validate the vision as well as solution design Work closely with Slack and other partner teams to define the joint solution roadmap Work with scrum teams to deliver the solution. Work with Agentforce and platform teams to leverage their latest capabilities and manage technical dependencies Present the vision and solution to execs and stakeholders Enable the field to position and sell the solution effectively. Provide deal support as needed. Required Skills and Experience 5+ years of product management experience building enterprise enterprise software applications with consumer grade UX and platform extensibility Strong curiosity and empathy to understand customer problems, and judgement to prioritize them effectively Deep technical aptitude to manage discussions with engineering to drive architecture decisions, evaluate trade-offs, and ensure that the product is built for scale, reliability, and extensibility. Ability to work across other product teams as well as cross functional teams to deliver a joint roadmap Active use of AI-powered productivity tools in day-to-day work Exceptional written and verbal communication skills Nice to have Experience building products for customer support space or SMB market Salesforce products and platform knowledge For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr B Capital
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