Switchboard Operator

Guest Service Team MemberUS Concerts is seeking a Guest Service team member. The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.Availability:Weekdays from 11-6Some later shifts depending on show scheduleCertain weekendsWhat This Role Will Do:Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls, emails, or in person inquiries to resolve our customer concerns and questionsAdapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.Refer unresolved customer grievances to designated departments for further investigationConfer with customers by telephone, email, or in person to provide informationKeep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.Partner with fellow crew members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, etc.Other tasks as assigned by the Guest Services ManagerWhat This Person Will Bring:High School Diploma or equivalentAt least 2 years in Customer Service and communicationsStrong strategic thinking and creative problem-solving skillsExcellent verbal, written and interpersonal communication skillsAcute sense of judgment, tact and diplomacyA strong sense of teamwork and ability to execute programsExcellent verbal and written communication skillsLive Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.