Veterinary Receptionist

Receptionist Position at Sun Valley Animal Hospital

Sun Valley Animal Hospital has built a deep legacy of comprehensive veterinary care in the Monroe, NC community since 1989. Our dedication to pet wellness, urgent care, and complex surgical procedures is reflected in the community's high regard for us, demonstrated by an excellent 4.8-star Google rating. When you join our dedicated practice, you become part of a deeply rooted local team that treats pets like their own and focuses on providing high-quality care in a professional, empathetic, and compassionate atmosphere. This is your opportunity to do your best work alongside experienced and welcoming teammates. As a valued member of the Sun Valley team, you are connected to a larger network designed to help you succeed. We prioritize supporting all teammates who seek to achieve their career goals, whether that involves pursuing credentials as a registered technician or moving into a leadership role. You will benefit from a culture that emphasizes continued education and collaboration. Veterinarians at Sun Valley Animal Hospital have access to internal specialty consultations, ensuring you always have the professional support necessary to tackle challenging cases and continuously improve your skills. The level of medicine we practice at Sun Valley Animal Hospital covers the full spectrum of small animal care, including dedicated services for exotic pets. You will routinely handle complex cases involving testing and diagnostics, advanced care, and necessary surgical procedures. Beyond general practice, the team is equipped to manage urgent care situations during regular hours, supplemented by efficient workflow supports like drop-off appointments to help you manage your schedule. We are committed to giving you the resources you need to deliver comprehensive, high-quality care, ensuring every patient receives a thorough treatment plan. Located in Monroe, North Carolina, you will discover a community that values deep connections and quality local services. Monroe offers a comfortable blend of local charm and accessibility to the greater Charlotte metro area. Working full-time hours typically concluding around 5:00 PM (or noon on Saturday) ensures you maintain excellent work-life integration. You will have ample time to enjoy the region's growing amenities and settle into a welcoming area known for supporting local businesses like Sun Valley Animal Hospital.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.