Customer Service Supervisor

Clinical Pathology Laboratories, Inc. is seeking a Customer Service Supervisor to lead a team supporting patients, physicians, and hospital clients. This role oversees daily call center and client service operations, ensuring timely, accurate responses to inquiries about test orders, results, and billing. The supervisor monitors service metrics, coaches staff, and resolves escalated issues with professionalism and empathy. Responsibilities include training, scheduling, quality reviews, and partnering with lab and operations teams to improve processes, support compliance, and maintain CPL’s high standards for patient-focused service.