Loyalty Retention Specialist - Audi Central Houston

About Audi Central Houston isn’t just any dealership — we’re the largest Audi store in the country , housed in a striking 7-story facility and consistently recognized as one of the best. As a proud Audi Magna Elite Society award winner, we set the standard for excellence in customer experience, volume, and team performance. If you're looking to grow your career with a top-performing store backed by a world-class brand, this is the place. Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands. Compensation (Hourly): $25.00 - 30.00 / hour Job Description Summary: The Lease Retention Specialist is responsible for managing and reengaging a portfolio of existing lease customers approaching lease maturity. This role focuses on relationship-based outreach, customer loyalty, and thoughtful follow-up to ensure a smooth lease-end experience and support long-term retention. This is a consultative, low-pressure role centered on trust, consistency, and customer care rather than aggressive sales tactics. Duties and Responsibilities: Manage a portfolio of customers with upcoming lease maturities and maintain consistent, professional follow-up Proactively reach out to existing leaseholders via phone, email, and text to discuss lease-end options and next steps Serve as a knowledgeable point of contact for customers with questions about lease timelines, renewal paths, or transition options Provide a calm, consultative experience that prioritizes customer comfort and long-term loyalty Coordinate with dealership teams to ensure smooth handoffs when customers are ready to move forward Document all customer interactions, preferences, and follow-up plans accurately in the CRM Monitor lease maturity timelines to prevent missed opportunities or customer fallout Maintain timely, organized follow-up to support retention and engagement goals Represent the dealership with professionalism and discretion when working with long-term customers Support overall portfolio health by identifying trends, risks, or retention opportunities Prior experience working with high-line or luxury automotive brands required Direct experience supporting or managing automotive lease customers required Strong interpersonal and communication skills, especially over the phone Customer-first mindset with a calm, professional, and consultative approach Experience in customer retention, relationship management, or automotive customer service preferred All applicants must be authorized to work in the USA. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license. Compensation (Hourly): $25.00 - 30.00 / hour Depending on experience and qualifications Schedule: FULL TIME Sundays Always Off Saturday availability required 401(k) with Company Match Paid Time Off that Grows with You Sundays Always Off Closed on Thanksgiving & Christmas Employee Pricing on Purchases & Leases Free & Discounted Gym Membership Options Exclusive Travel Deals on Hotels, Rentals & Airfare Career Growth in a Fortune 500 Company All your information will be kept confidential in accordance with EEO guidelines #J-18808-Ljbffr