Ehr Analyst - Tier 1 Technical Support

Job Description

Job Description

We're looking for a technically oriented professional for an on-site position with one of our healthcare clients. This person will be the first point of contact for end-user technical issues and EHR-related issues. This team member will be responsible for interfacing with the EHR vendor(s) and assisting in solving day-to-day challenges that arise, as well as coordinating system upgrades, changes, and configurations. As the on-site technical liaison, this member will also be responsible for triaging technical issues and working with Tier 2/Tier 3 engineers to quickly resolve items in a professional and friendly manner.

$50,000 - $80,000 yearly

• Work directly with clinical team members to track, troubleshoot, and resolve various EHR and System Interface challenges, engaging vendor support when necessary.
• Resolve Tier 1 technical challenges and work directly with Tier 2/Tier 3 engineers to resolve larger technical issues.
• Coordinate upgrades and changes with various EHR and Health System vendors, and reduce system downtime.

• Excellent communication skills.
• Professional, friendly, and patient demeanor.
• Reasonably strong technical and troubleshooting skills.
• Minimum 5 years of experience in a healthcare environment.
• Ability to work under pressure.

At Atlantic Technology Services (ATS), our mission is to help businesses and organizations of all sizes improve their IT processes, saving time and money along the way by implementing and optimizing the latest and most effective IT and Telecom solutions.

ATS is an MSP (Managed Service Provider) and MSSP (Managed Security Service Provider). We are experiencing large growth and are actively recruiting talent to benefit our growth with existing and new clients.