Field Service Technician

Job Description

Job Description

Environmental Monitor Service, Inc. (EMS) is seeking a motivated Field Service Technician to support field service operations, production activities, and in-house service functions. This position involves installation, maintenance, testing, troubleshooting, customer support, and regulatory testing services for EMS equipment at both customer locations and our facility.

The ideal candidate will be comfortable working independently, traveling as needed, working at elevated heights, and maintaining accurate documentation and customer service records. Previous instrumentation experience is beneficial; however, EMS is willing to train the right candidate.

The successful candidate will be customer-focused, adaptable, mechanically inclined, and capable of troubleshooting equipment issues while providing professional on-site support in both routine and emergency service situations. The individual must be able to adapt to changing priorities, varying field environments, and evolving customer needs while maintaining a high level of service and professionalism.

Primary Responsibilities

• Perform field service, installation, troubleshooting, maintenance, calibration, repair, and support of EMS equipment at customer locations
• Assist with in-house service, testing, production support, assembly, and equipment preparation
• Travel to customer locations using provided vehicles and commercial transportation, including airlines, rail services, and rental vehicles as required
• Perform routine scheduled service visits, quarterly customer maintenance, equipment audits, and emergency service calls
• Support customers through troubleshooting, technical assistance, and professional on-site service
• Learn and become proficient in performing EPA-required testing procedures and preparing reports in accordance with EMS procedures and instructions
• Coordinate and maintain quarterly customer service schedules
• Make travel arrangements and coordinate site access requirements for service visits
• Maintain service records, reports, customer files, and related documentation
• Prepare accurate field reports and communicate findings to customers and management
• Perform additional duties as assigned to support company operations

Travel Requirements

• Most travel consists of local or regional day trips
• Some overnight travel will be required
• The majority of travel is planned with advance notice
• Candidate must be available for occasional emergency service calls requiring short-notice response and next-day on-site service when necessary
• Employee must be able to travel by commercial transportation, including airlines, rail services, rental vehicles, and other transportation methods required to support customer service operations
• Must be willing and able to travel as business needs require

Physical Requirements

• Ability to safely work in industrial environments
• Must be physically capable of climbing ladders, structures, and elevated platforms when required
• Willingness to work at heights and perform elevated work activities
• Position may require climbing industrial stacks up to 200 feet
• EMS will provide required safety equipment, including fall protection systems, harnesses, and related PPE
• Ability to lift, move, and handle equipment and materials weighing up to 75 pounds
• Ability to work in varying weather conditions and industrial environments when necessary

Qualifications

Required Qualifications

• Valid driver’s license with acceptable driving record
• Ability to pass a background screening
• Must meet rental vehicle eligibility requirements for business travel
• Troubleshooting and problem-solving skills
• Ability to diagnose equipment issues, identify corrective actions, and adapt to changing field conditions
• Strong organizational skills and attention to detail
• Ability to maintain accurate documentation, reports, schedules, and service records
• Comfortable working independently and managing multiple priorities
• Ability to work safely in elevated conditions and industrial environments
• Strong communication and interpersonal skills
• Customer-service oriented with the ability to build positive relationships and professionally represent EMS on-site
• Adaptable and flexible with the ability to respond to changing schedules, emergency service requests, and varying customer environments
• Ability to remain professional and solution-focused in dynamic field conditions
• Basic computer proficiency and ability to use standard business software

Preferred Qualifications

• Technical background in mechanical, electrical, instrumentation, electronics, or environmental systems

What EMS Provides

• Training on EMS equipment, systems, and service procedures
• Training and development in EPA testing procedures and reporting requirements
• Required safety equipment, including fall protection systems and PPE
• Travel expenses for approved business travel
• Hands-on experience in field service, production support, environmental monitoring, and technical troubleshooting
• Opportunities for growth within a specialized environmental monitoring and compliance industry

Environmental Monitor Service, Inc. (EMS) is a recognized leader in opacity, dust, and smoke monitoring technology, providing environmental monitoring equipment, field service, and technical support to customers worldwide since 1990. EMS designs, manufactures, services, and supports advanced monitoring systems used for emissions monitoring, environmental compliance, process control, and industrial applications across a wide range of industries. Headquartered in Meriden, Connecticut, EMS combines more than three decades of industry experience with hands-on engineering, manufacturing, field service, and customer support.

Company Description

Environmental Monitor Service, Inc. (EMS) is a recognized leader in opacity, dust, and smoke monitoring technology, providing environmental monitoring equipment, field service, and technical support to customers worldwide since 1990. EMS designs, manufactures, services, and supports advanced monitoring systems used for emissions monitoring, environmental compliance, process control, and industrial applications across a wide range of industries. Headquartered in Meriden, Connecticut, EMS combines more than three decades of industry experience with hands-on engineering, manufacturing, field service, and customer support.