Community General Manager

Community:

Eleven Eleven Central (“EEC”) is a luxury, resort-style condominium community in downtown Naples, Florida. Since first occupancy in 2020, EEC has been attracting residents with amazing amenities and an architectural plan that is hard to beat. The access-controlled community is comprised of three residential buildings with 206 units and two outbuildings with three commercial units, all conveniently located in the Naples Design District and walkable/bikeable to all the fun and charm of Olde Naples. The community’s extensive amenities include a resort/lap pool with beach entry, cabana bar, bocce ball courts, fire pits, fitness center, game room, dog park, putting green, social room with catering kitchen, theater, shuttle van, on-site management, and more. Under-building gated garage parking and climate-controlled storage is included for all residents.

Overview: The General Manager is the chief operations leader responsible for the day-to-day management and administration of EEC. Reporting to the Board of Directors through its President, the GM ensures that the community operates efficiently, safely, and in full compliance with Florida Condominium Law, Association governing documents, and Board policy.

The GM serves as the “face” of the community, balancing the dual responsibilities of hospitality and property management. This role requires exceptional leadership, financial acumen, communication skills, and a proactive approach to resident relations and vendor management.

Professional and Personal Qualifications include:

· Education & Licensing

o Bachelor’s degree required.

o Valid driver’s license.

o Current Florida Community Association Manager (CAM) license or a willingness to obtain

· Experience

o Minimum of 8 years’ experience managing luxury condominium associations or comparable high-end residential communities.

o Proven track record in community operations, resident relations, and staff leadership.

· Knowledge & Expertise

o Strong working knowledge of Florida condominium law, including ongoing changes in state, county, and local statutes and regulations affecting associations.

o Proficiency in interpreting, applying, and enforcing Condominium Documents (Declaration, Bylaws, Rules & Regulations).

o Experience in developing, updating, and implementing Rules & Regulations that balance legal compliance with community harmony.

· Leadership & Communication

o Exceptional interpersonal and communication skills, with the ability to serve as the face of the community to residents, staff, and external partners.

o Demonstrated ability to onboard new residents and foster a welcoming, hospitality-oriented culture.

o Quiet but effective leadership style that inspires confidence, consistency, and fairness.

· Personal Attributes

o Self-confidence and sound problem-solving skills.

o Ability to exercise discretion, diplomacy, and professionalism in all interactions.

o Commitment to equitable treatment of residents, staff, and stakeholders

RESPONSIBILITIES AND DUTIES

The Community General Manager will oversee all aspects of Eleven Eleven Central’s operations, finances, staff, and resident relations. Key responsibilities include:

Finance & Compliance

· Collaborate with the Financial Director to review financial tools, systems, and monthly, quarterly, and annual reports.

· Monitor collections of quarterly and special assessments; act promptly on delinquencies.

· Assist in preparation and distribution of the annual operating and reserve budgets in compliance with governing documents and statutory requirements.

· Track financial performance against budget and recommend corrective actions.

· Identify and recommend process improvements and cost efficiencies to the Board of Directors.

· Solicit competitive bids for projects and services; present recommendations for Board approval; supervise vendors to ensure quality performance and contract compliance.

· Maintain a working knowledge and understanding of EEC’s key financial reports (e.g. income statement, balance sheet, accounts receivable, accounts payable, general ledger and variance analysis.)

Vendor Management

· Coordinate with the Board on proposals to ensure value, appropriate pricing, and service quality.

· Monitor vendor performance to ensure adherence to contractual responsibilities.

· Supervise vendor-provided staff to uphold EEC’s high standards of hospitality and professionalism.

· Regularly obtain competitive bids for primary contracted services.

· Prepare reports, correspondence, and vendor performance evaluations.

Board Support & Governance

· Draft agendas, prepare Board packages, and attend Board of Directors meetings as required.

· Record, post, and maintain meeting minutes in accordance with statutory requirements.

· Serve as liaison between the Board, legal counsel, vendors, and residents as needed.

· Prepare and submit a comprehensive weekly management report.

· Provide recommendations, fixes, and possible solutions for Board consideration.

· Manage unit sales and lease approvals, conduct background checks, and oversee resident renovations to ensure compliance with Association documents and City of Naples requirements.

· Support Board committees, including the House Committee, in administering and documenting compliance matters and fines.

Personnel Management

· Hire, onboard, train, mentor, and manage Association staff. Current staff includes Maintenance Supervisor, housekeepers, shuttle drivers, and seasonal assistants.

· Provide guidance to Facilities on priorities, scheduling, work orders, vendor coordination, and repairs.

· Ensure all staff uphold a culture of professionalism, hospitality, and responsiveness.

Resident Relations & Communication

· Serve as the face of the community, fostering a welcoming and professional environment.

· Respond promptly and courteously to resident inquiries and concerns.

· Clearly communicate Board decisions, policies, and community updates through appropriate channels.

· Monitor and address violations of governing documents in a fair and consistent manner.

· Ensure proper tracking, storage, and retention of records, including resident portal documentation.

· Respond to requests from title companies, mortgage lenders, and real estate agents in a timely fashion.

Facilities & Property Management

· Conduct regular inspections of buildings, grounds, and common areas in collaboration with staff, the Board, and volunteer committees, and ensure all findings are properly documented and reported.

· Recommend and oversee implementation of policies and procedures that maintain the community’s high standards.

· Plan, budget, and sequence long-term maintenance and capital projects.

· Maintain safety of property, staff, and residents through preventive measures and emergency planning.

· Prepare, coordinate, and track insurance claims.

· Ensure contractor compliance with all contractual and payment terms.

· Implement enforcement policies as directed by the Board and House Committee.

Guest Suites & Community Amenities

· Oversee management of the six guest suites, ensuring smooth check-in/check-out processes, cleanliness, and ongoing maintenance/upgrades.

· Supervise housekeeping staff and maintain supplies, laundry equipment, and linens.

· Manage community amenities including the social room, catering kitchen, game room, fitness center, theater, and guest parking.

· Maintain the highest standards of hospitality, safety, and resident satisfaction across all amenities.

COMPETENCIES:

§ Financial Management.

§ Performance Management.

§ Emotional Intelligence/Intuitiveness

§ Ethical Conduct.

§ Attention to Detail and Organization

§ Leadership

§ Prefer bilingual but not required