Client Services Support

Client Services Support Senior Helpers of Sarasota/Bradenton Senior Helpers is a national leader in in-home senior care, and our Sarasota/Bradenton office is looking for a Client Services Support team member to add to our growing team. This is a great fit for someone who's organized, detail-oriented, comfortable building relationships with referral sources, checking in with clients and families, and staying connected with caregivers, all while keeping the details running smoothly behind the scenes. What You'll Do Maintain and audit client files to ensure accuracy and ongoing compliance with state licensing requirements Respond promptly to client, family, and prospect inquiries and log new leads in WellSky Build and maintain relationships with referral sources, including satisfaction follow-ups and coordinating appointment-related scheduling Communicate regularly with caregivers on care plan updates, report requirements, and client introductions Support scheduling coordination - retrieving appointment information and logging in WellSky, communicating client needs with new caregivers Maintain accurate client records in WellSky, including bill rates Uphold company customer service standards across all client and family interactions As needed, support higher-level client services functions such as assessments (including LifeProfile), care plan development, and on-site caregiver training or introductions Participate in the after hours on-call rotation Other duties as assigned What We're Looking For Strong organizational skills and attention to detail, especially with documentation and file accuracy Comfortable on a laptop and tech-savvy; proficient with Microsoft 365 (Outlook, Word, Excel) WellSky experience preferred but not required - training provided Friendly, approachable, and professional - equally comfortable on the phone, in the office, or visiting a client's home Ability to handle sensitive information with discretion Reliable transportation Prior experience in a healthcare or home care setting is a plus but not required Willing and able to participate in the after hours on-call rotation What We Offer Salary range: $45,000-$50,000/year (based on experience) Schedule: Monday-Friday, 9:00 AM-5:00 PM (salaried position) 2 weeks (10 days) of PTO in your first year, with increases based on tenure Paid holidays Negotiable health insurance stipend in lieu of employer-sponsored plan Supportive, close-knit office environment Room to grow - strong performers have a path to advance within the client services team #J-18808-Ljbffr Senior Helpers - Sarasota/Bradenton