SAP Analyst

West Middletown, United States | Posted on 12/13/2025 Responsibilities Lead workshops to gather and document requirements for new billing and revenue system to develop an Agile Product Backlog, including Service Blueprints, end‑end flow, features, User Stories, Development Tasks, Test Scenarios & Scripts, and RICEFs. Lead workshops to introduce new end‑to‑end business processes for Order to Cash with new system. Act as client liaison for all development and testing of all billing user stories through development, System Integration Testing, User Acceptance Testing and Hypercare. Act as a Subject Matter Expert for all implementation‑specific processes and procedures assigned. Lead the testing of assigned functional systems. Perform System Integration Testing. Support User Acceptance Testing. Lead workshops for user training as assigned. Design and perform integration testing to support business process transformation from legacy systems. Create business process documentation as required. Provide SAP‑BRIM functional support through hypercare phases post go‑live. Provide root cause analysis and resolution for defects related to system and data issues. Support business with billing validation analysis to ensure accurate data migration/conversions. Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients. Lead and participate in project team activities for system work efforts related to enterprise systems. Work independently to accomplish the tasks and duties assigned. Adhere to and follow all PTC standards, policies, and procedures. Utilize various software and/or technology tools to perform job duties. Perform tasks and other duties as assigned by the PTC. Qualifications SAP‑BRIM systems expert specializing in high volume consumption‑based billing specializing in end‑to‑end implementations. Experience with end‑to‑end Order‑to‑Cash business process design and implementation, identifying areas for improvement. Experience leading workshops to document requirements and write functional specifications on multiple SAP‑BRIM / FICA implementation projects including SOM, CI, CM, CC, and FICA. Experience managing Order‑to‑Cash workstreams keeping teams on track and budget. Experience with hands‑on use configuration for pricing, rating, billing, and invoicing functions of SAP‑BRIM CC, CM, CI. Hands‑on use of configuration of dunning and collection methodologies of SAP‑FICA. Automation Test process design and config for SAP‑BRIM implementation. Ability to understand complex, B2B contracts and how they’d be represented in configurable billing/financial systems. Experience with Agile Project methodologies and traditional waterfall project methodologies. Real‑world experience managing Global Billing operations. Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module. The ideal candidate will have 15 or more years of expertise in Billing and SAP‑BRIM on implementation projects of various sizes and subject matters. Enterprise Business Solutions, specifically SAP projects. ITIL / ITSM practices and methodologies. Education Requirements Bachelor’s degree in business management or information systems. Equivalent combination of education and/or experience may be accepted. #J-18808-Ljbffr