Case Manager I

St. Mary's Healthcare has been providing high-quality, compassionate healthcare to the people of Montgomery and Fulton counties since 1903. At St. Mary's Hospital, the Rao Outpatient Pavilion and other locations, the local, independent healthcare organization offers the comprehensive, critical services its community needs and deserves. St. Mary's Healthcare has also been named a 2026 Times Union Top Workplace-the first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 15 years ago.

Job Requisition: CASEM001877

Employment Type: Full- Time

Shift: Days

Hours per week: 40-hour/week

Hiring Range: $19.64- $26.28 hourly


The actual compensation for this position will be determined based on experience and other factors permitted by law.

Responsibilities:

• Work closely with the interdisciplinary team members including but not limited to PCP, mental healthproviders, schools, specialty providers, and MCO's to develop and maintain ongoing coordination of the plan of care.
• Ensure that there are consistent coordination and communication between the team members.
• Complete assessments (comprehensive, CANS-NY, HARP, HCBS) and utilize results to develop and complete person centered plan of care for members on the caseload.
• Help to identify barriers and/or gaps in care and ways to overcome these barriers to help members achieve treatment goals when possible.
• Actively participate in discharge planning and care transition activities resulting from ER visits and inpatient stays.
• Assist members with connecting to resources in the community to help with barriers to care, social determinants of health, transportation, and/or chronic medical or mental health diagnoses.
• Provide care coordination and/or core services to members monthly as deemed necessary.
• Maintain timely documentation requirements to ensure DOH regulations and standards for each member assigned to caseload.
• Report any suspected abuse as outlined as a mandated reporter.

Additional Responsibilities:

• Other duties as assigned

Education, Training & Experience:

• High school diploma/GED required. Associate degree in related field preferred.
• One (1) year case management experience preferred.

Certifications / Licensure:

• Valid NYS Drivers License required.

Required Skills & Attributes:

• Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job.

• Must be able to multitask while remaining professional, focused, composed and positive.
• Excellent customer service skills
• Displays integrity, friendliness, and compassion.
• Must be able to establish an appropriate and effective rapport with others.
• Demonstrates flexibility
• Takes initiative
• Able to work in a fast-paced environment
• Embraces new opportunities to grow both personally and professionally.
• Effective critical thinking and problem-solving skills.
• Proficient with various Microsoft Office products (Word and Excel).
• Strong organizational skills.
• Effective interpersonal skills.
• Ability to take and follow direction in a positive and appropriate manner.
• Ability to work as part of a team and independently. Must be able to demonstrate effective and appropriate written and oral communication skills.
• Must be able to speak, read, write and follow instructions in English.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.