Lab Technician

Job Description

We are seeking a detail-oriented Lab Technician to support hardware testing, imaging, deployment, and troubleshooting activities within a fast-paced lab environment. This role will be responsible for configuring systems, executing test plans, investigating failures, maintaining lab documentation, and supporting hardware and software validation efforts across Windows-based platforms.

Key Responsibilities

• Perform PC hardware diagnostics, troubleshooting, and root cause analysis on desktops, laptops, and related equipment.

• Execute and automate testing activities using PowerShell scripting for system configuration, log collection, deployment, and test execution.

• Support BIOS updates, firmware validation, and troubleshooting efforts across various hardware platforms.

• Build, image, deploy, and maintain test systems using industry-standard imaging and deployment tools.

• Conduct failure analysis, reproduce reported issues, and document findings for engineering teams.

• Assist with system setup, configuration, and maintenance within a lab environment.

• Develop and maintain technical documentation, including Standard Operating Procedures (SOPs), architectural diagrams, whitepapers, and instructional guides.

• Support Windows operating system testing, validation, and feature-level troubleshooting.

• Collaborate with engineering and technical teams to ensure accurate execution of test plans and validation processes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

· PowerShell scripting for automation, log collection, system configuration, and test execution.

· PC Hardware troubleshooting and root cause analysis.

· PC System BIOS updates, troubleshooting

· WinPE, imaging, and deployment experience.

Working knowledge, but at a minimum, an understanding of the image and deployment tools below:

o WDT (Windows Download Tools)

o ImageX/DISM

o Ghost

o CloneZilla

o SCCM

· Basic networking knowledge (DHCP, DNS, PXE, TCP/IP).

· Experience with test execution, failure analysis, and issue reproduction.

· Strong documentation and communication skills

o Technical engineering docs

§ Architectural diagram flows

§ SOPs

§ Whitepapers

§ Instructional

· Windows feature/working knowledge Linux experience