Leasing Consultant

Job Description

Job Description

LEASING CONSULTANT

Indianapolis, Indiana | Full-Time

Position Overview

Stallard & Associates is seeking a motivated, organized, and customer-focused Leasing Consultant to support leasing and resident services at several small, historic apartment buildings on the near northside of Indianapolis. This position is based out of our corporate office at 2425 N. Meridian Street.

The primary focus of this role is leasing: marketing available apartments, responding promptly to prospective residents, conducting showings, following up on leads, and converting inquiries into completed applications and signed leases. The position also includes supporting admin such as application processing, move-outs, property inspections, resident communications, and related administrative duties.

The ideal candidate is proactive, personable, detail-oriented, and comfortable working independently. Strong follow-through, professional communication, and a focus on leasing results are essential.

Key Responsibilities

Leasing, Marketing & Lead Management

·   Respond promptly to leasing inquiries by phone, email, online platforms, and other communication channels.

·   Monitor and manage the customer relationship management (CRM) system to ensure leads are documented, organized, and followed up with consistently.

·   Schedule and conduct apartment showings, communicate property features and rental requirements, and help prospective residents identify suitable units.

·   Follow up with prospects after inquiries and showings to encourage completed applications and signed leases.

·   Market available apartments through online listings and other approved advertising channels; keep listings accurate and current.

·   Track vacancies, leads, showings, applications, and leasing progress to help identify opportunities to improve occupancy.

·   Assist prospective residents with applications and communicate application requirements, missing documentation, and next steps.

·   Coordinate lease preparation, signing, and move-in arrangements in accordance with company procedures.

Applications & Lease Administration

·   Review rental applications for completeness and assist with gathering required supporting documentation.

·   Maintain accurate applicant and resident records, including applications, screening documents, signed leases, addenda, and correspondence.

·   Communicate application status and outstanding requirements professionally while following established screening criteria.

·   Assist with move-out coordination, including scheduling inspections, documenting unit conditions, and maintaining accurate records.

·   Prepare routine leasing and resident communications, including notices and lease-related correspondence, as assigned.

·   Maintain accurate information in property management software and ensure leasing records are updated promptly.

Property Inspections & Resident Services

·   Conduct routine inspections of vacant apartments, common areas, and assigned properties to identify cleanliness, damage, safety, and maintenance concerns.

·   Verify that vacant units are presentable and ready for showings and new residents.

·   Communicate maintenance concerns to the appropriate personnel and follow up on outstanding items as needed.

·   Respond professionally to resident questions and concerns, documenting communications and referring more complex issues to management.

·   Help coordinate access for scheduled maintenance, contractors, and other property-related activities.

·   Monitor the general appearance of assigned properties and report issues requiring attention.

Organization, Communication & Compliance

·   Prioritize daily responsibilities so leasing leads receive timely attention while administrative tasks are completed accurately.

·   Provide regular updates to company leadership regarding vacancies, leasing activity, application progress, resident concerns, and property conditions.

·   Follow company policies and applicable Fair Housing requirements throughout the leasing and application process.

·   Handle confidential applicant and resident information appropriately.

·   Collaborate with management, maintenance, and office personnel to support efficient property operations.

Qualifications

·   Previous experience in apartment leasing, sales, customer service, property management, or a related field preferred.

·   Strong sales, marketing, customer service, and follow-up skills.

·   Excellent written and verbal communication skills.

·   Strong organizational skills and attention to detail.

·   Comfortable using computers, online platforms, email, and customer tracking systems; property management software experience is a plus.

·   Ability to manage multiple priorities, work independently, and follow through on commitments.

·   Professional demeanor, sound judgment, and the ability to communicate effectively with people from diverse backgrounds.

·   Familiarity with Fair Housing requirements is preferred, or the ability to learn and consistently follow applicable requirements.

·   Ability to travel between assigned properties as needed; a valid driver's license and reliable transportation may be required.

Performance Expectations

·   Maintain consistent leasing activity and work toward established occupancy goals.

·   Respond to prospective residents promptly and follow up consistently with leads.

·   Keep CRM records, applicant files, and property-management data accurate and up to date.

·   Complete showings, application follow-up, move-out tasks, and inspections in a timely and professional manner.

·   Demonstrate initiative, accountability, sound judgment, and a strong customer-service mindset.

Additional Position Details

Job Type: Full-time

Compensation: Competitive / market rate, based on experience

Work Location: Corporate office at 2425 N. Meridian Street, Indianapolis, Indiana, with regular travel to assigned properties.

If you enjoy working with people, have a strong customer-service mindset, and are motivated to turn prospective renters into residents, we encourage you to apply!

Family owned company. We treat the staff like the professional they are all the time.

Company Description

Family owned company. We treat the staff like the professional they are all the time.