Customer Success Associate

Company Description

US ENT Partners helps ear, nose, and throat (ENT) practices achieve cost savings by aggregating purchasing volume to negotiate maximum discounts with manufacturers, distributors, and suppliers.

Role Description

This full-time Customer Success Associate role is located in the San Francisco Bay Area with a hybrid work model (3 days a week in office). The Associate will handle tasks such as data collection, analysis, interpretation, and communicate findings to stakeholders. This role will contribute to vendor alignment, performance tracking, and the development of actionable insights that support our member practices and internal strategic initiatives.

Qualifications

• Bachelors degree in Business, Healthcare Administration, Finance, Analytics, or related field
• 24 years of experience in a healthcare, operations, analytics, or consulting environment
• Strong Excel and data visualization skills (Power BI, Tableau, or similar)
• Familiarity with healthcare supply chain, group purchasing, or provider operations preferred
• Strong attention to detail, project management skills, and ability to meet deadlines
• Excellent written and verbal communication skills
• Self-starter with the ability to thrive in a fast-paced, hybrid team environment

OTE: 80-100k

Why US ENT?

Joining our team means being part of a dynamic organization that values data-driven decision-making and continuous improvement. We offer a collaborative work environment, opportunities for professional growth, and the chance to make a meaningful impact in the healthcare industry.