TikTok Shop - Logistics Operations Manager

The US Operations team onboards sellers, drives business growth, improves user experience, and provides operations and sales support in the US market. We are organized into Category Management teams that acquire new brands and incubate and accelerate them on TikTok Shop, alongside Central teams covering creator operations, campaign operations, projects, and agency partnerships, working with cross-functional and category teams to grow GMV across merchants of every size.As the business grows, we take on complex challenges across seller growth and creator and agency ecosystem development.You will shape merchant success, user experience, and the next phase of e-commerce growth in the US.The Platform Campaign Team is responsible for end-to-end management of campaign strategy and execution, ensuring alignment with business objectives and smooth cross-functional collaboration. This team seeks a strategic thinker with strong collaboration skills, proven experience in campaign operations and management, and the ability to deliver results in a fast-paced environment. The ideal candidate has a background in strategy planning, project management, or related fields, with a solid understanding of the e-Commerce landscape.Responsibilities- Own logistics-operations coordination for priority product portfolios and regional pilots in the US market: drive portfolio readiness, fulfillment assurance, merchant execution, and impact assessment.- Partner with logistics algorithm teams on sales-volume forecasting for priority portfolios, and follow through on replenishment, inbound warehousing, inventory, and fulfillment assurance.- Design logistics benefits for product portfolios, drive merchant GTM execution, and align with AM, BD, and logistics operations teams on stocking communication.- Analyze region-specific demand and advance pilot-portfolio scoping, stocking, benefit configuration, and fulfillment-experience optimization. Combining regional demand with merchants' US warehouse-network plans, work with algorithm teams to roll out portfolio warehouse-allocation solutions.- Build logistics operations dashboards that track key metrics from order placement and logistics fulfillment through customer experience and retention.- Run logistics experiments and impact evaluation; surface issues, diagnose root causes, and drive cross-team resolution.Minimum Qualification(s)- Bachelor's degree or above- 3+ years of cross-border e-Commerce experience.- Strong command of the US market — merchant ecosystem, industry structure, user profiles, and landscape.- Experience serving and supporting cross-border or US merchants, with the ability to understand the core needs and decision logic of different merchant types across recruitment, business growth, stocking and inbound warehousing, fulfillment coordination, and policy adaptation.- Well-rounded e-Commerce and logistics knowledge: systematic understanding of merchant recruitment, merchant growth, marketing campaigns, sales forecasting, warehousing and distribution, warehouse allocation and replenishment, returns solutions, customer experience, and related operating metrics.- Excellent data analysis and business judgment: able to combine operating data, logistics data, merchant feedback, and market shifts to identify problems, break down root causes, and land solutions.- Outstanding cross-cultural communication and cross-team collaboration, able to drive partnerships and project delivery effectively in an international business environment.Preferred Qualification(s)- Experience in platform merchant recruitment, merchant operations, business development, logistics operations, or cross-border business is preferred.- Hands-on US or relevant regional business experience is a plus.Req ID: A74662A