Lab Administrator

Lab Administrator Summary The Lab Administrator is a member of the Saleforce and Sendout departments across Zoetis Reference Labs (ZRL). Job Duties Prepare, package and ship samples to external laboratories. Review incoming laboratory results, ensuring adherence to established turnaround times for each test. Report test results, maintaining quality control and format consistency. Order shipping supplies. Facilitate solutioning of problem samples and add ons by collaborating with customer service. Log, track, and prioritize problem samples, add-ons, and sendout cases, ensuring timely resolution and SLA adherence. Partner with Customer Service and Quality to root-cause NCEs using Salesforce case history. Assist and facilitate training of Lab duties and responsibilities as requested. Perform ad-hoc projects or tasks as assigned by management/supervisor. Education and Experience Requirements High School Diploma or equivalent 1+ years in a clinical laboratory setting preferred 1-2 years of data entry experience preferred Medical background or experience with laboratory testing terminology (or strong aptitude to learn terminology) preferred Physical Position Requirements Must be able to remain in a stationary position for an extended period. Must be able to move about between various laboratory departments. Must be able to bend and crouch to reach files and supplies. Must be able to wear PPE for extended periods of time. Technical Skills Requirements Proficiency in Microsoft Suite, internet, office/fax machines. Communication Skills Effective oral and written communication. Customer Focus Dedicated to meeting the expectations of internal and external customers. Promotes a positive company image and works with the customer to solve problems. Problem-Solving Demonstrates listening skills such that client and employee needs and issues are heard and addressed or resolved. Effectively communicates with all levels within the organization while demonstrating sensitivity to the needs of others, including tactfulness and a helping orientation. Collaboration Establishes relationships and networks across various people and groups. Task and Time Management Identifies priorities and makes decisions promptly under tight deadlines and pressure. Assigns responsibilities for tasks and directions, sets clear measures, and monitors progress. Employment Status Full time Regular Colleague Recruiter/Agency Policy Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at View email address on click.appcast.io to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. #J-18808-Ljbffr