Associate Help Desk Support Technician

Careers With Purpose Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world‑class health care in America’s heartland. Facility: Sanford Business Center Building Location: Sioux Falls, SD Address: 2200 E Benson Rd, Sioux Falls, SD 57104, USA Shift: 8 Hours - Day Shifts Job Schedule: Full time Weekly Hours: 40.00 Salary Range: $16.50 - $26.50 Job Summary Associate Help Desk Support Technicians will provide front‑line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly. The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and escalates unresolved issues to next‑level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in ongoing training and development (including certification) to prepare them for next‑level support and promotional advancement. Qualifications High school diploma or equivalent preferred. Associate’s degree in a technology related field strongly preferred. Benefits Sanford offers an attractive benefits package for qualifying full‑time and part‑time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time‑off package to maintain a healthy home‑work balance. For more information about Total Rewards, visit Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call View phone number on click.appcast.io or send an email to View email address on click.appcast.io. Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment. Req Number: R-0263885 Job Function: Information Technology Featured: No #J-18808-Ljbffr