Customer Care/Call Center Specialist CSR

Customer Service Representative Location: Onsite Position. Hours: Monday through Friday, 8:30 AM to 5:00 PM. Weekends off. Hourly pay: $19.94 per hour. What You'll Do Serve as the first point of contact for program participants and providers. Answer inbound customer calls with professionalism and empathy. Assist customers with account access and password resets. Provide accurate information regarding programs and services. Document all customer interactions thoroughly and accurately. Route calls to leadership or appropriate state agencies when needed. Research customer questions and provide timely resolutions. Handle customer complaints according to established procedures. Identify trends in customer inquiries and recommend service improvements. Meet daily goals for productivity, customer satisfaction, quality, and call handling. What Makes You Successful Loves helping people and providing exceptional customer service. Communicates clearly, professionally, and confidently. Can explain complex information in an easy-to-understand manner. Stays calm and professional when assisting frustrated customers. Enjoys problem solving and finding solutions. Can multitask while navigating multiple computer applications. Has excellent attention to detail and documentation skills. Demonstrates reliability, professionalism, and outstanding attendance. Thrives in a structured, high-volume call center environment. Minimum Qualifications High School Diploma or GED and at least 6 months of call center experience. Associate's Degree or higher with no prior call center experience. Additionally, candidates must: Be at least 18 years of age. Pass a 30 WPM typing assessment. Successfully complete a Customer Service Assessment. Benefits Pay: $19.94 per hour. Schedule: Monday through Friday; no weekends. Full-time, consistent hours. Paid training provided. Stable work environment. Supportive team culture. Opportunity to build valuable customer service experience. Equal Opportunity Employer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. #J-18808-Ljbffr MMC Group