Implementation Specialist - Merchant Services

Why Join Us Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly. We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans. We offer competitive benefits starting on day one, designed to support your life both in and out of work. 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why. Position Overview As an Implementation at Deluxe Merchant Services, the candidate will be the primary client advocate and technical bridge for the Velocity Payment System. You will drive software onboarding, support pre‑sales, and manage client relationships from initial implementation through post‑production. This role requires a proactive problem‑solver who can balance conflicting priorities, communicate effectively, and collaborate seamlessly between clients and internal teams to ensure a positive client deployment experience. Coordinate and support clients during the Velocity Payment System implementation process. Key responsibilities include project management, product needs analysis, status tracking and management reporting. Additionally, this individual may also be required to provide support to Govolution’s sales organization. Sales‑related activities will include RFP review and proposal generation, product demonstration; product needs analysis, as well as solution identification. Key Responsibilities Manage client relationships during the software implementation process and post‑production process. Obtain critical information from all sources to support the client implementation process. Manage multiple software implementation projects on an ongoing basis. Conduct product needs analysis for clients; identifying the best product solution to meet their business needs. Identify needs gaps and propose possible solutions. Address all client issues that arise during the implementation process. Provide status tracking on all implementations, communicating this information to senior management on an as‑needed basis. Review Requests for Proposal (RFP) and assist the Govolution sales organization in drafting proposals. Qualifications Bachelor’s in related field and 0 years of experience or HS/GED and 4 years of related experience. MS Office and PC‑based tools. Technical aptitude to learn and use software programs. Ability to quickly understand Govolution’s suite of electronic payment products. Preferred Qualifications – Education and Experience: Bachelors. Highly organized. Self‑starter, enthusiastic individual that can achieve results. Excellent oral and written skills. Work well with others as part of a team. Ability to prioritize and manage multiple tasks. Skilled in engaging potential customers in professional dialogue. Ability to build and maintain strong client relationships. Demonstrated ability in professional business communications. Additional Basic Qualifications Must be 18 years of age or older. Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer‑Matched Retirement Plan Employee Stock Purchase Plan Short‑Term and Long‑Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster ( which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io. #J-18808-Ljbffr Deluxe