Marine Service Advisor

Job Description Marine Service Advisor - We offer a chance to work with vehicles most people only dream about! Competitive wages and a positive work environment! We are a growing marine dealership in Mankato, MN. Previous Service Advisor experience is preferred. Knowledge of mechanics is preferred. Job duties will include but are not limited to: Advises customers about necessary service for routine maintenance. Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. Prepares a repair order showing time, cost and labor estimates for service. Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem. Explains the work performed and the repair order charges to the customer. Handles customer complaints. Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Completes an accurate written cost estimate for labor and parts. Obtains customer's signature on repair order; provides customer with a copy and collects down payment when necessary. Notifies shop foreman of incoming work. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate. Maintains high customer satisfaction standards. Handles telephone inquiries regarding appointments and work in process. Our salary is based on experience and job knowledge. Unique Marine, Inc is an equal opportunity employer. #J-18808-Ljbffr