Senior Workers' Compensation Coordinator

Senior Workers' Compensation Coordinator

Salary

$70,743.00 - $110,288.00 Annually

Location

Baltimore City

Job Type

Full Time

Job Number

2587-MTA-SWCC-6/26-wj

Department

Maryland Transit Administration

Opening Date

06/12/2026

Closing Date

6/29/2026 11:59 PM Eastern

• Description

• Benefits

Description

MARYLAND TRANSIT ADMINISTRATION

Senior Workers' Compensation Claims Coordinator

ADMINISTRATOR II (2587)

CAREER SERVICE

Applications accepted online only

Open to all qualified applicants

Bilingual applicants are encouraged to apply

Are you seeking a job where your work is rewarding and provides execellent benefits?The Maryland Transit Administration (MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. The MTA is one of the largest transit systems in the united States and is seeking dynamic and energetic individuals to join the MTA team.

Maryland Transit Administration (MTA) is seeking a Senior Workers' Compensation Claims Coordinator in the Safety & Risk Management Department. The Senior Workers’ Compensation Claims Coordinator plays a critical role in supporting MDOT MTA’s safety, risk management, and claim coordination/administration functions by ensuring accurate claim handling, regulatory compliance, and effective coordination with the Third-Party Administrator (TPA). This position independently manages a complex caseload, conducts thorough investigations, analyzes claim data, prepares case materials, and provides sworn testimony. The role requires a comprehensive understanding of Maryland Workers’ Compensation Law, employment and labor regulations, collective bargaining agreements, industry practices, analytical review of contract and insurance language, and applicable internal agency policies.

Duties include, but are not limited to:

• Independently manage a full caseload of workers’ compensation claims—including assignments involving heightened complexity—from initial report through final resolution, ensuring full compliance with agency standards, departmental protocols, and applicable regulatory requirements.

• Conduct comprehensive forensic review of incident video, documentation, and physical evidence.

• Investigate claim details, gather facts, validate mechanisms of injury, and identify inconsistencies or potential red flags.

• Provide guidance to supervisors and employees on attendance directives, leave management, and safe, timely return-to-work expectations.

• Document claim files with required investigative notes, reports, and supporting data in accordance with Maryland Workers’ Compensation Law and agency standards.

• Advise supervisor on complex, high-risk, or sensitive claims requiring elevated attention.

• Prepare case files and materials for internal and external legal proceedings, coordinating with TPA partners on strategy and defense recommendations.

• Review and analyze claim data to identify trends, discrepancies, emerging risks, and opportunities for process improvement.

• Collaborate with the TPA, internal stakeholders, and external partners to ensure timely and accurate information exchange.

• Provide sworn testimony at hearings, depositions, and other legal or administrative proceedings.

• Interpret and apply collective bargaining agreements (CBAs), policies, procedures, directives, and memoranda of understanding (MOUs) related to labor, employment, and workers’ compensation.

• Maintain accurate, compliant records in accordance with applicable laws, regulations, directives, and agency procedures.

• Deliver timely, professional customer service and clear communication to employees, supervisors, and stakeholders.

• Develop, update, and present training materials, guidance documents, and educational content.

• Deliver training sessions on workers’ compensation processes, documentation expectations, compliance obligations, and workplace responsibilities.

• Maintain the highest level of confidentiality, security, and ethical standards in handling claims, medical information, and employment records.

• Perform other duties as assigned.

Qualifications

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Five years of experience in administrative staff or professional work. * progressively responsible experience handling or adjudicating Maryland Workers’ Compensation claims. • Demonstrated expertise in Maryland Workers’ Compensation law, regulations, and relevant tort principles.

*Selective Qualification recruitments are utilized when the position requires specific or additional bona fide occupational qualifications (knowledge, skill, or ability). No substitution is allowed for a selective qualification.

The Ideal Candidate will have

• Experience interpreting and applying complex policies, regulatory requirements, insurance language, and collective bargaining agreements (CBAs).

• Experience reviewing, assessing, and analyzing video, physical evidence, or technical documentation related to claims.

• Experience preparing case materials and providing sworn testimony in administrative or legal proceedings.

• Demonstrated ability to assess stakeholder needs, resolve issues effectively, and deliver high-quality customer service.

• Proficiency with claims management systems, databases, and related software platforms.

• Experience developing and delivering training programs, guidance documents, or educational materials.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

Licenses & Certifications

Valid Drivers' license

Additional Information

Managers should foster a positive safety culture by leading with integrity and establish departmental safety practices and procedures for all employees. Managers should attend and participate in safety meetings and adhere to and enforce all safety rules, policies, regulations, and personal protective equipment requirements to support a safe and healthy working environment. Ensure employees are properly trained and provided with personal protective equipment to conduct their job functions in a safe manner. Report hazards, unsafe acts, near misses, injuries, and accidents immediately to the Office of Safety. Collaboratively work to mitigate reported hazards in a timely manner. Conduct safety risk assessments and/or job hazard analyses as needed.

To support a safe and healthy work environment, employees must refrain from willful violations of safety rules and procedures, reckless and negligent behavior, involvement in criminal activities, and the misuse of drugs or alcohol. Failure to adhere to this requirement may be subject to disciplinary action up to and including termination. May only perform work for which they have the appropriate safety training.

To Apply:

You must complete a Maryland Department of Transportation (MDOT) application (Form DTS-1) to be considered for this recruitment. Resumes may not be substituted for the application. Consideration for employment may be based solely on the contents of your application; therefore, it is essential that the application is filled out completely and accurately, listing all relevant experience in detail and addressing the specific requirements shown above. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for within MDOT, one of the Transportation Business Units, or the Authority.

Note:

Applications not completely filled out will not be considered. The selected candidate may be subject to background and reference checks. Employees are subject to the State Substance Abuse Policy to include possible drug testing. It is highly recommended that applications be completed and submitted online by registering at Make sure you meet the minimum and selective qualifications and follow the instructions on MDOT's Online Employment Center website.

Applicants with degrees granted outside of the United States will be required to provide a written evaluation of education documentation by a credentialing organization such as: International Credential Evaluation (WES), .

Reasonable accommodation for persons with disabilities will be provided as requested.

The Maryland Department of Transportation is not sponsoring new employees in application of the H-18 Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer.

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WE ARE AN EQUAL OPPORTUNITY EMPLOYER

MTA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation, or any other protected status.

Issue Date: 6/12/26

Come join the Maryland Department of Transportation Team! We offer more than just a paycheck!!!! We offer healthcare, dental, long term disability, flexible work schedules, and so much more. Read all about our fabulous benefits in detail by visiting:

Don't miss out on a great opportunity for a challenging career along with fabulous benefits!

*Benefits are offered to all full-time, part-time permanent and contractual (partially subsidized) employees. Temporary employees do not receive benefits.

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Maryland Department of Transportation

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